Republic Services, Inc is the second largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States, as measured by revenue.
Republic Services (republicservices.com) has 316 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Ken S.
Missed scheduled pick-ups, call given a new pick-up day and now one shows, call again with a new date and no one shows up. Experienced this both on regular schedule pick-up recently and scheduled pick-ups. I don't believe a work they say and it doesn't matter how well training the people are on the phone to defuse frustration, just do what to commit to doing and you won't need so may customer service people.
Jk
Waiting for a trash can for two weeks when they took mine in error
Hate shopping H.
Couldn't give a zero star so here we are. Missed pick ups so I had to call, and put bin back out again when they finally did come back. Price was ridiculous. Found another place for 1/3 the amount. But when I called all of a sudden after 4 pay increases they can match the amount of the new place. Why not offer a better amount instead of a increase if ive been a on-time paying customer? Would not recommend this place.
Carlos M.
If I could give a 0 I would. We swapped out our dump for one with a lock bar. They told me I HAD to be onsite to accept the lock and keys. All I asked was that the driver give me a call in advance so I could be onsite (I manage the property). I was told on 3 separate occassion, by 3 separate agents that no problem, the driver would call. Took the day off work so I could be ready. They switched the dump with no call. Made me waste the entire day. Then to compound the error, when the ops team did go to drop off the lock and keys, they still didn't give me call, so they just left the keys under the bin. Complete clown show.
Darlene M.
Horrible, just got started with this company(should have read reviews) took almost a week for the cans, then the next week was supposed to start picking up(that didn’t happen took a couple more days. After making several phones calls. Well this time they were supposed to pick up last Wednesday, didn’t happen (miss pick. WTH) so I have to wait until today for pick up, DIDNT HAPPEN BECAUSE MY CANS WERE NOT 4ft APART. I told the customer service lady I was never told that and they were the same as they were when they picked them up the only time. Please anyone who uses their services I wish you the best of luck 🤬
john
they dont even come half the time we are left with full bins, noone answers when we call.
albert H.
I have Republic services in my town of Radcliff Kentucky and they ended up getting one side of the street on my street on my trash pickup day and they got the other three houses on my side but then completely missed everyone else including my house and this has happened before where they don't even come on the day they're supposed to to come and pick up trash we pay good money to have our trash thrown and get no explanation why they didn't finish their job so they do a half ass job and then their customer service is terrible so please Republic have another trash service bid on the contract that you're supposed to fulfill but you can't seem to fulfill it so have another company do it because you guys are terrible at your job!! If anyone else has Republic trash removal services please I implore you get another trash removal service unfortunately I can't because this is the only one in our area so we're stuck with a mediocre crap trash removal service
Laury N.
Worst trash service EVER!!! On the rare occasion they actually puck up the trash, they leave a mess. In July, they only picked up our trash once. In June they picked up twice. Then charge $40 for a "bulk" pickup because we had twice as much trash. When we called to say the "bulk" was from the previous week that THEY did NOT pick up, they lady said there was nothing she could do. So, we had the pleasure of over paying for a service we didn't get. Thank GOD we are done with them. I just switch companies. If you're looking for a trash company, keep looking!!!
