Republic ServicesReviews of republicservices.com

I can not write a review long enough to list all the ways they've failed. I don't just mean failed. I mean with almost malicious intent. Right now, they've stopped picking up our trash, but they aren't scheduling removing the bins. These are big industrial bins. They block our parking lot. I'm literally on the phone with customer service like, when are you picking up my trash? They're like "today." I'm like, but you told me that the last 13 days. They're like, "you do not need to worry." Like, if they fail to pick up the trash, fine. No, Republic fails to pick up the trash, promises they're coming tomorrow, fails again, won't refund you because they say they picked up the trash, let's it fester for two weeks, surcharges you $130 for the trash can is too full (because they haven't picked up the trash), promises to get back to you and doesn't, refuses to escalate to a supervisor, tells you there is no e-mail address, tells you there is no supervisor, tells you the supervisor will call you but they don't; you write to complain about your rep being fully unresponsive for 6 weeks, you get an e-mail back saying your rep will get back to you within 48 hours; you say please let me speak to anyone but my rep, you get another email back saying your rep will get back to you within 48 hours; you ask your rep what next steps are to canceling the account, he doesn't answer; you send a certified letter to cancel services as per your contract that says it's the only way to cancel services, but when you call they say they no longer read letters. What company has a contract that says the only way you can cancel is to send a certified letter, and then they tell you they no longer read letters.

wouldnt give me my beongings back thatwere wrongly tossedin lateJune they could! just very hurtful minus a time machine Iwas watching videos on that

Republic services changed the weekly pickup day from Wednesday to Monday starting on 8-17-26. Recyclables were picked up earlier today. It is now 19:50 (7:50pm) and the refuse has not been picked up. Perhaps whomever made the decision to change the day, needs to do DUE DILIGENCE! Examples: Employee training or communication, staffing issues, schedules, number of customers on routes, etc. When a change such as this impacts MANY customers, it would be helpful to have staff available to answer customer calls after the normal business hours. SHAME on management! As always, the employees are the people who are negatively impacted!!!

Your billing system is from the stone ages. My auto pay was shut off by your customer service and IT department in order to generate fictitious late fees. Called 16 times to get it straightened out and was not assisted, only gaslighted and argued with. Now you have one less customer in mahoning county ohio

Republic Services caught in vandalism. They have been turning around their heavy garbage trucks on my asphalt driveway entrance for a few years now. Completely spider web cracked it where it all soon be the mud hole it was when I paid thousands of dollars to pave it. I complained, they shrug it off. Then in December 2025 I have them on camera driving the truck all the way up my driveway and now causing that same level of cracking in my asphalt. Made complaint. They looked at it and then ghosted me. I sent an invoice for repairing the cracks. Now they respond saying they see no evidence. They see their truck parked on my driveway. They have it on their own video from the truck. But claim their 30 ton truck did not crack my asphalt which is suppose to hold 5000 pound vehicles. So a small claims lawsuit will be forthcoming as Republic Services is a company that vadalizes property and will not take responsibility even with video evidence.

One of the worst operated businesses I have ever paid to mess up the service they are contracted to provide. After 11 years I have given up . Switched to a locally owned operator. No thanks 0 stars !

Would give zero stars if I could. Absolute joke of a company.

I talked to republic about canceling my service and then 1 month later sending me a bill for 60 dollars. I HAD ASK IF THERE WAS A CHARGE AND HE SAID NO WE DO IT FOR FREE SO I SHOULD NOT HAVE A BILL NOW YOU HAVE A REALLY PI$$ED OFF CUSTOMER.