James Atkinson S.
The products are great for sure and…
The products are great for sure and that’s why I continue to buy it. However, the packaging is ok at best. I just had another pound of beef with the package wide open. And it seems to happen not often but, ever so often. The meat was grey and I had to throw it away. The last time I brought this up to management I was told if I wasn’t happy to go buy elsewhere. So the customer service is lack luster as well. But the products are top notch!!!!
Response from repprovisions.comOct 29, 2025
Hi James, thank you so much for taking the time to provide your feedback. We really appreciate that! We’re very pleased to know you’ve been happy with our products. And we are very sorry that our customer service hasn’t been satisfactory for you. After looking further into this issue, I do see where you reached out in disappointment when you mistakenly thought you were shorted some of your products and we replied letting you know that what you received was correct. I also see where you had some issues with some of the packaging being damaged during transit. Unfortunately that does happen from time to time. During the shipping process, our boxes can take quite a beating. The packaging can become very hard and brittle at times due to the extreme cold temperatures inside the box from the dry ice and micro holes, tears or damage can occur. We do carefully examine each package for any damage or defects before placing inside the box. This only happens during transit. When micro holes or damage occurs, and if oxygen reaches the meat, it can cause the meat to discolor which does not mean the meat has spoiled. We don’t spray our meat with carbon monoxide before packaging like some companies do to prevent discoloration. We don’t believe in using any unnatural processes with our meat. Again, thank you so much for your feedback James and for supporting our small family farms.