repprovisions.comReviews of repprovisions.com

Response from repprovisions.comSep 9, 2024

Hi Jodi, like I told you in our email communications, we felt horrible for making the mistake of leaving out your pork chops. I explained to you that to send 1 small package of meat in our big boxes would be extremely difficult to remain frozen especially being shipped this time of year to Florida. We felt it was a better option to issue a refund which we did. And I never said you were a bad person because you wanted what you ordered. I’m sorry we didn’t meet your expectations.

Response from repprovisions.comSep 9, 2024

Hi Susan, I’m so sorry to hear of your bad experience with us. I’m not seeing an order or email under this name but I would love to look into this further. I’m not sure what you are referring to with blood blisters but we do ask customers to reach out to us with pictures anytime there is an issue with the products so we can get a better understanding of the issue. Regarding the packaging, located in your box we place a paper called “good things to know”. One of the things we recommend on that paper is to place your packages on a plate when thawing. During shipment, our boxes can take quite a beating and sometimes micro holes can occur in the packaging during transit which can cause the leakage. Again, I’m very sorry for your disappointment and that we didn’t meet your expectations. We appreciate you for giving us a try Susan.

Response from repprovisions.comSep 9, 2024

Hi Robyn, Again, I’m very sorry to hear of your disappointing experience with us. I did explain in our email communications that we never send outdated, old or spoiled products to our customers. I also stated that we can’t always guarantee a replacement or refund except under certain circumstances as stated on our website. The pictures you sent us were the chicken livers frozen along with the box and packaging as everything arrived when you received your shipment. I explained in order for us to get a better understanding of what you received, we needed pictures of the chicken livers outside the packaging and thawed which you did not produce. And even though you did not have those to show for us, we did go ahead and issue you a refund for half the amount of your order. We are not a manipulative company and you were never accused of wanting to take advantage. Again, I’m very sorry for your disappointment and that we didn’t meet your expectations. Thank you for giving us a try.