Rep FitnessReviews of repfitness.com

I place the order first week of september 2020 according to tracking number they give me estimated delivery date october 5 2020 but until now no delivery happen .tracking said still in shanghai. sent them dozen of email but this company doesn’t reply. i have a feeling i’m been scam by this company . i have to file a dispute thru Paypal to get my $1000.00 back but until now no result yet. Please Avoid Doing Business With this Seller they are only good communicating in the beginning to get your money after that their not communicating with you . Big mistake to trust this company.

Sent the wrong item. DO NOT ORDER FROM THEM OR THEY WILL GET YOUR ORDER WRONG. Go somewhere else.

Had nothing but great experience with Rep Fitness everything ships quickly and arrives in great condition. People understand your not buying from rogue your paying less for a great product still. The people saying this and that need to understand that these things happened all over fitness companies. There not at fault for broken supply chains and a huge demand that they have to keep up with. This company has rescued my plans of beginning a home gym. 85 percent of my home gym is consist of rep fitness. I, also purchased from Rogue and bells of steel, and titan fitness so I’m not bias. All other companies have very short supply of gym equipment daily the few places are rogue and rep fitness. You can go with rogue but expensive and rep fitness doesn’t charge an arm and a leg it’s just right. People claiming bad customer service and receiving generic emails you have to understand there getting thousands daily.

Not sure why so many 1 star reviews about their customer service experience but mine has been great. Spent over 3K buying their products one by one and so far, they helped me with all the issues I have had. Yea their products are made in China but the quality is practically the same as others.

Although I've recently ordered really good quality kettlebells from this company and received them just yesterday at a expected delivery date, I think this brand definitely needs to expand a bit more because their equipment is on very high demand with orders and angry customers upset that their items are not delivered and delayed. A family business? C'mon. With alot of orders going on, this company has to get bigger like Rogue fitness. I was one of those customers who went through that lobby lottery thing that came up a month ago and didn't like the idea of it as I was put in 11,000+ person in line. I was originally gonna buy a set of weight plates but the long wait took so long that the plates ended up being out of stock again and I decided to give up and instead buy kettlebells. Overall tho, if you're patient enough to wait on this company to deliver equipment you order from them, it's very worth it, as the pair of bells i just got which are 45lbs are really good quality and Im pretty sure everything else on their website is as well! If you're not patient enough to wait, then obviously I would suggest searching other brands like Rogue or others for gym equipment that will ship faster. But the again, you won't know if they will ship fast because gym equipment at this time in a pandemic are very high on demand. (I suggest however to stay away from D's sporting goods for gym equipment as their shipping handling of products terrible!)

I tried ordering a PR 4000 during a small window of availability during this gym shutdown/COVID pandemic and I was unable to add to cart due to a glitch. I emailed customer service and got in contact with a CS member named Brandi. Not only did she help me complete the order through email, she was able to adjust it prior to shipping. She helped answer questions, she responded faster than their site says they are able to, and she’s beyond amazing! I know Rep hired more people to deal with the huge influx of business and honestly, they should hire as many employees like Brandi as possible! I can’t wait for my items to arrive and I feel comfortable knowing that whatever happens, I can contact a real person quickly, get answers to my questions, and protect my investment. They have a customer for life and I will be purchasing my equipment through them in the future. Thank you Rep for handling this increase in demand gracefully and thank you Brandi for allowing me to take up some of your time.

Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.

This has to be the WORST order I hav EVER done in my life!!!! A true regret!!!! I ordered a bench AB-3000 FID Bench in RED. Almost a month ago & yet it shows that it is processing. I hav been patient due to the epidemic we are in. BUT they hav NO communication w/ customers!!! I hav call, straight to voicemail & the emails send com back as MAILER-DEAMON!!! As a company......who does that?!?!?!? Very unprofessional!!! Now what?!?!?! WORST EVER!!!!