Rep FitnessReviews of repfitness.com

Terrible service. Paid more than $1500 for an equipment, and started seeing issues in two months. Contacted their service and never got resolved. Never coming back

We ordered their Colorado Bar a few months ago. Arrived professionally packaged, no damage. Just ordered their pro cable attachments. I would not hesitate in ordering from them again.

I ordered from REP Fitness expecting decent quality and professional customer service, and honestly this was one of the worst experiences I’ve had buying fitness equipment. The customer service team was dismissive, slow to respond, and completely unhelpful when issues came up. It felt like once they had my money, they stopped caring. The equipment itself was incredibly disappointing. The materials felt cheap, poorly finished, and nowhere near the premium quality they advertise online. Parts arrived looking scratched, uneven, and poorly manufactured, almost like there was little to no quality control before shipping. Assembly was frustrating because pieces didn’t line up properly, and the overall product felt unstable and rushed. For the prices they charge, I expected durable gym equipment that would last years. Instead, it felt like low-grade imported equipment being sold at luxury prices. Between the poor craftsmanship and terrible customer support, I would absolutely not recommend this company to anyone looking to build a serious home gym. Save your money and buy from a company that actually stands behind its products and respects its customers.

One of the worst customers service ever. Rude, late and never help you with anything ever. Particularly the person named Justin Rossi avoid at all cost.

I ordered a REP Curl Bar and it was supposed to be shipped at the end of January but by the end Jan i still had no shipping number so i emailed REP and they told me it would now probbably be shipped at the end of Feb, I initially said I wanted to cancel the order and they did offer to do that but said if could wait i would be very happy with the Bar and said they were shipping goods as quickly as possible. I agreed and it Turned up on Wed 11/02.The Bar is great and seems Top Notch. I would recomend REP Fitness UK although in future i will email them and double check the delivery period on the item in question.

They shorted me one dumbbell plate on the REP + PEPIN dumbbells. 4 emails and 29 days on and I have yet to get even a basic reply from them. Edit: REP responded quickly to my 5th email with an acceptable solution and contrition for the delayed response.

A belated conversation with the company resulted in the replacement of the faulty product foc.Consequently,I will be happy to purchase from them in the future.

They picture a specific product (example: their 5000 dip station) alongside a Black Friday price. But when you go to purchase, that Black Friday price is for a completely different, lower-end product. Classic bait and switch. And that's how they START. I can only imagine it gets worse from there. I reached out to their customer service, they hide behind "It says 'starting at'"--well why not picture the "starting at" product alongside the "starting at" price? Crickets.