Rep FitnessReviews of repfitness.com

Terrible service. Paid more than $1500 for an equipment, and started seeing issues in two months. Contacted their service and never got resolved. Never coming back

I ordered from REP Fitness expecting decent quality and professional customer service, and honestly this was one of the worst experiences I’ve had buying fitness equipment. The customer service team was dismissive, slow to respond, and completely unhelpful when issues came up. It felt like once they had my money, they stopped caring. The equipment itself was incredibly disappointing. The materials felt cheap, poorly finished, and nowhere near the premium quality they advertise online. Parts arrived looking scratched, uneven, and poorly manufactured, almost like there was little to no quality control before shipping. Assembly was frustrating because pieces didn’t line up properly, and the overall product felt unstable and rushed. For the prices they charge, I expected durable gym equipment that would last years. Instead, it felt like low-grade imported equipment being sold at luxury prices. Between the poor craftsmanship and terrible customer support, I would absolutely not recommend this company to anyone looking to build a serious home gym. Save your money and buy from a company that actually stands behind its products and respects its customers.

One of the worst customers service ever. Rude, late and never help you with anything ever. Particularly the person named Justin Rossi avoid at all cost.

They picture a specific product (example: their 5000 dip station) alongside a Black Friday price. But when you go to purchase, that Black Friday price is for a completely different, lower-end product. Classic bait and switch. And that's how they START. I can only imagine it gets worse from there. I reached out to their customer service, they hide behind "It says 'starting at'"--well why not picture the "starting at" product alongside the "starting at" price? Crickets.

Zero communication, orders not delivered and companies house have them listed as voluntary insolvency since 2024 but still taking orders! Avoid like the plague. I want my money back!!!!!

I wrote to you twice to get my 10% discount for answering some questions. I haven’t received anything. This is a scam.

Switching to Rogue fitness. Bought over $5,300 of equipment for my home gym. As I was making a purchase, I noticed a $200 price increase on their Rep/Pepin adjustable dumbbells. I called before purchasing and asked why that was the case and was told it was due to tariffs, which had not taken effect yet. I made the purchase and noticed a couple of months later that their price went back down to $1099. I contacted their customer service and was told that because my call exceeded their 14 day price guarantee policy, that they couldn't do anything about it. I said it seemed disingenuous to use 'tariffs' as the reason for a price increase and then suddenly drop price (suspect due to lower demand). You can get customers with decent products but lose them with awful service! Disappointed ...

Terrible customer service. I ordered the Dual Adonis with rack and the Pegasus bench. I only received half the order — one tower instead of two, only one shelf out of three, and the bench is missing. When I contacted customer service, they told me it wasn’t their problem and that I had to sort it out myself with the shipping company. For a premium brand, this kind of support is unacceptable. I expected clear communication, ownership, and help resolving an issue they are responsible for. Very disappointed.