Rep FitnessReviews of repfitness.com

I have an account with that Fitness for almost 2 years now. I have ordered items from them before. Today I tried to login to place an order for their new Swiss bar. Guess what, my email is NOT registered with rep Fitness anymore. It's like I never had an account with them. I tried calling their customer service, but only to get a reply that please create a new account. Is that really the only answer your customer service can give me. What a joke.

placed an order for 1,600 last month. its june now and no response to my emails or calls and no shipping confirmation. might have to file a credit card claim. smh!

I have two criticisms from my recent purchase of a weight bench. 1. Customer service is non-existent. It is EXTREMELY difficult to get in touch with someone directly, and then when you DO, apart from whom I presume was the owner in front of the store, employees are indifferent, rude. For Example: Coming to pick up bench - VERY poor markings to indicate where to pick up. Then I stood outside the door and employee opened the door and just looked at me. I explained why I was there, and all he said was “wait outside”. No please, no explanation, no thank you. Remedies: Put out large signs and have a better system/instructions on what to do when the people who pay your light bills and paycheck get there to pick up. 2. Either teach employees to be polite and thankful or FIRE THEM. I am a CO business owner and your customer service during three separate encounters was lousy. Furthermore, have an inside waiting area (yellow paint border on the floor with a bench?). Instead of being stoked about my brand new PHENOMENALLY WELL BUILT bench, I almost regret buying from you. Great product with a system that is set up for you, not the customer. Left me thinking I won’t buy from you again despite the higher quality. I certainly wouldn’t refer anyone to Rep Fitness to experience the same lack of small-customer service. I’d love to hear back from the owner/manager. I genuinely care about success of CO businesses, especially ones with such solid products, but I cannot abide poor customer experience and if you’re not aware then hopefully I’ve helped create some improvement. If you’re thinking that I’m just complaining, then fair enough, but I’ll not only not return but will be a vocal business detractor. Cameron Byers

Good products competitively priced. I will buy from them again.

Solid pricing and decent equipment. Their customer service is absolutely aweful. Ordering is an absolute pain in the ass and there are always issues. I just pay the rogue tax and avoid this company all together. Not worth the headache. If you can get the equipment and it's not missing parts it seems decent.

Ordered a weight bench and it is phenomenal!!!! Industrial strength and very functional! I highly recommend this company and its products!!!

Trash customer service. Don’t trust the reviews on YouTube. They’re partnered/affiliated with them so of course they’ll get good treatment. But for the rest of us, they won’t care unless you post a complaint on social media. I’d go with Rogue or anyone else.

Rep Fitness, reached out to me in my matter I had and resolved my issue fairly. They do stand by the product they sale. So give them a chance and they will not disappoint.