Rep FitnessReviews of repfitness.com

Bought a Rep Fitness bench. It arrived with a warped frame and a broken post. This despite a Rep fitness representative on Reddit claiming quality control issues were over. They have NO quality control at all and the benches they claim are their design can be found all over the internet. They lied abut that too. Also, the site King of the Gym will remove comments that show Rep fitness in a negative light. They've obviously bought their positive reviews.

I am beyond disappointed in the level of customer service. Not responding to phones calls or emails for DAYS AT A TIME is UNACCEPTABLE. I REGRET spending our money with this company and will NOT be a returning customer. What a shame...I am hoping we eventually receive the products we paid for.

As of this writing this Rep Fitness is a shitzer show of an operation. I ordered a rack and bench. Promptly received the order. Rack had damage to the powder coat from shipping - not a huge deal. But the company rep didn't want to talk about it when I mentioned it. Bench had damage to the pad. Pretty positive from the overpack. Again, initially not a big deal. Rep told me a replacement would ship the next day... it didn't. Now we have a problem. When I did receive the replacement pad it was for the wrong model bench. I have better things to do with my time this mess with this crap. I've ordered from Rogue and Fringe Sports - spot on!

I ordered the PR-3000 Power Rack in November 2018. My order took advantage of the Black Friday sale they had so I got a great deal. Along with my order, I added several accessories, and I can say I am happy with the customer service and the product. My only concern was the j-cups. One was defective and they promptly shipped out another. Today, I ordered their AB-3000 weight bench because I am happy with the service and quality. If anything, the only problem I have seen is with their j-cups. The second j-cup is too tight and I will be requesting a replacement. However, since I plan on purchasing more robust sandwich j-cups, it is a minor concern.

FB-5000 Overall bench seems to be very sturdy and heavy in a good way, however, it arrived with many dings and scratches. Several down to bear metal. I took many pictures and contacted customer service who assured me that they did not think the damage was structural to which I agreed. They apologized and offered me 3 options. 1: return 2: a 20% refund 3: replacement of damaged parts. I chose option 3: replacement of damaged parts and sent them an email to let them know. They responded that they would be replacing the front foot only as it appeared to be the most damaged. I argued that the main beam running under the seat was in at least as bad of shape as the front foot. They requested additional pictures which I provided. Several days later they replied that they were replacing the frame. Today the package arrived, containing only the main beam running under the seat. Apparently they no longer felt the front foot needed to be replaced..? Very disappointed. I would not buy from this company again as the product did not arrive to my standards and Rep Fitness did a poor job making it right. PS they suggested I spray paint the bench myself as a repair. I did not purchase a product to then have to repair/paint it. I do not believe this was an unreasonable expectation.

Big regret....I should have gone Rogue Fitness. I ordered on the Black Friday Sale. Order shipped 2 weeks after the order date. When I’d reach out to customer service it would take 1-2 days to hear back. I had to keep asking when it would ship. 2/5 stars Customer service response and helpfulness 4/5 stars Equipment quality and prices were strong. Heavy duty stuff. All made in China...another reason I should have paid a little more and gone Rogue...they had a great Black Friday sale. They charge sales tax in my state and Rep didn’t....so I saved a few hundred dollars....not worth it. I got what I paid for. 1/5 stars Quality is rough, much of it came with blemishes or issues. See pics. Stainless steel bar has a few pink spots on it. Rack has the black powder coat missing and dings and scratches. J cups were solid but the plastic protection piece on both didn’t stick. 1/5 stars Shipping, processing, delivery I emailed and called a few times, slow response. Wednesday I emailed to make sure it would ship Thursday. Response and late the next day that my order was on hold. Bad mix up and no ownership. Paid close to a couple hundred for shipping via freight. Guy shows up hours after delivery window. Can’t get the pallet off the truck. I had to help him carry each piece into my garage. Pallet was stacked wrong with the barbells and rack on the bottom....so he couldn’t lower the pallet down off the truck. Hope the bars aren’t bent. I contacted Rep with these concerns and the response was for me to touch up rack with Rustoleum and clean the brush with soap. Good news is they are sending new J cups to me. Maybe my expectations were too high after being a Rogue customer, but this experience and the way the company responded is disappointing.

I bought the AB3100 bench Good product-fast shipping-great features-and a good price! GET ONE!

Excellent products at very competitive prices! Better than Rogue in quality and price!