Rent-A-CenterReviews of rentacenter.com

We’ve been a customer for about 20 years. Up until recently they have had all our business when we needed something new for our house. Would’ve never dreamt of going to another rent to own store A few years back we got a living room bundle, sectional, end tables, tv and fireplace tv stand. Our sectional started to unravel and I called to see if someone could come out to repair it, they apologized and said they would have their repair guy call me, once he finally did it was one excuse after another as to why he couldn’t get to me. I was aggravated and let it go and kept an eye on where it was unraveling at. Several months go by and now I have a huge hole in this sectional that I find out was recalled. I call again. The repair guy canceled on me the day he was suppose to show up, requested pictures which I sent and he said he’d order a whole new cover for it. Great! He tells me it will take 7-10 days to come in. Finally after about 4 weeks of waiting I just give up and tell my rentacenter to come pick everything up. I hated to do it because I had round about 700 bucks or so left on it, but at that point I am way too aggravated to even wait any more. I got about half of a forced apology. Didn’t even try to replace the furniture for us. At one point I withheld payment on the furniture and told them I was doing so until it was fixed, felt bad and ended up paying the 2 weeks I was holding, because their repair guy is incompetent. In the process our washer combo that we had just paid off the week prior went out and it was cheaper to get a new set vs fixing what we had and of course because it had been paid off they offered no assistance whatsoever Never again will I use them for anything, I’d rather do without However AARONS has stepped up to help and have had a wonderful experience with them

The thing that made my experience great is they are friendly but one girl. Some will get on in the store and help each other. Like I was in there the other day and Teresa Spicer was helping out

My landlord threw me in jail n whe I got out he changed all the locks the address is 3100 Versailles ave mckeesport pa 15132 his number is 901_800_0123 his names Fred I'll pay for the sofa but he won't give back the fridge an dryer

Hello, I went to the store located at 6831 Taft St. Hollywood. Florida 33024. (954)983-3900, to try to rent some furniture for my new house. A lady named Leonida was very rude and disrespectful towards me, other customers and an employee that was present at the time. This lady treated her co-worker like garbage in front of a group of customers that were in the store, including me. I tried to approach her, because I applied for online credit, and she told me in a very rude way to wait because she was busy, while she was cursing to her co-worker in front of all the customers. I kept waiting and she sat on one of the chairs and started eating. Finally, I left, and I decided to go to a different store (not Renta center) just because this lady horrible customer service. Hopefully in the future Headquarters will hire a better person in this location.

I got a washer and dryer set in Knoxville TN and I agreed to make monthly payments well they continue trying to charge my card weekly after numerous texts and calls telling them I agreed in writing for monthly payments I made a payment of over $300 3 weeks ago and now they are saying they will pursue legal action and that I’m stealing the items, because I’m supposedly past due when I am supposed to be monthly and I made a full payment less than a month ago how am I past due? I don’t believe you can just have people arrested for falling behind on payments and I don’t believe it’s legal to even threaten such. I’ve never been in legal trouble and this company threatens all that I’ve worked for over a payment that should not be counted as past due for a washer and dryer. If they want it that bad come and take it. I would love to have someone above this store manager Kathy contact me please!

I would like someone to contact me about the store manager Jeff of hanover pa location who contacted my employer asking an employee about verifying my job and was very unprofessional and rude to that employee.

Highly-priced items are 25% more than actual prices around and then double or even triple for one item. 90 days same as cash is a lie hidden fee. Delivery always fails, they always seem to damage items upon delivery The 1800 number is no help nor speaking to the DM or RM. I have lost $3,500 in false promises discounts the manager for got to add to my agreements. I spent over $600 to have my lawyer draft a letter this was not taken serious.

Rent a center hit my work truck. Instead of your working with your insurance I’m the one battling your insurance company. Now they have stalled out ignoring my emails and phone calls to where I’ve been a month out of work. So far I’ve lost over $7000 worth of business and now your insurance company sends me a email stating that I should release you from all damages outside of the truck.