Rent-A-CenterReviews of rentacenter.com

The double charge you for merchandise and if you are late by 1 hour on your payment they send people to your home to knock and harass you. Seriously stay away from as far as possible

Absolutely do not come here if you need to rent an appliances out find another way I was definitely struggling when I bought my refrigerator. IAbsolutely do not come here if you need to rent an appliances out find another way I was definitely struggling when I bought my refrigerator. I made payments but after a while, I lost my job and in between jobs so my payments became later and later not only they became aggressive they were harassing me coming to my house every day calling and stopping by dropping the note on my door if you’re in a desperate situation replying to just find another way because Rent-A-Center is definitely not the way specially when you have other bills to take care of

Rent a center showed up at my house demanding product even though i told them the situation. Sevierville Tn manager andy is gonna run this store into the ground. They really messed up letting the old manager go. This one is rude and ridicilously strict. They are harrassing pricks. Whats the point in the protection plan if they are gonna use it against you. Can't wait to be done.

I purchased washers and dryers in the past.I decided to get a stove,refrigerator,& an oculus game.I was almost done paying off the oculus it went bad in a few months.Didn’t want the headache because my friend kept warning me that rentacenter gives you bad products even if they say it’s new.I took the oculus back after having 3 payments to go.It would’ve been paid off.The refrigerator and stove was almost paid off and the refrigerator goes out.I tell the office they tell me just keep paying on thestove there gonna write off the refrigerator.Guess what the refrigerator is from 2019 so there’s warranty is null and void in this case.Remember they told me to keep paying on the stove.Its now paid off.The refrigerator I’m stuck and they took it back saying no payments was made,but they continued advising me to pay on the stove.This company is bad business.The charge three times the amount then sells old equipment from 2019 at 2026 prices.Be careful with them.Corporate doesn’t return calls.Scam

This company has let me down multiple times. Thankfully, during my last phone call, I managed to end all business transactions with them, both past and future. What seemed like a straightforward process was disrupted by the Spanaway location. My first issue was with Becky, the former Sales Manager. I visited their location to inquire about the RAC benefits, which cost $6 per month. Becky’s attitude was rude and added unnecessary stress to the situation. I tried to speak with the GM, Celia, but she claimed to be busy. It took me at least a week to find a solution to the sales manager’s lack of knowledge about the charges. Apart from this, I recently had a contract for a washer and dryer. I take some responsibility for any miscommunication in this contract, but Giovanni, the General Manager, seems very suspicious. I’ve called several times, and there are three or four people named Giovanni. If there isn’t one, it’s unprofessional and seems like they’re hiding something. Anyway, Rent-A-Center blamed me for the miscommunication, even though I had called and provided them with the correct contact information. They claimed that we had agreed to pay $40 on the day of the discussion and the remaining $200 on the upcoming Saturday. However, on Saturday morning, Rent-A-Center showed up at my door unannounced to retrieve the washer and dryer. This was not the agreement we had made. And also just the blatant lack of empathy the customer service representatives show are very concerning. This service seems to appeal to an audience that need a lot of empathy but why does your company’s representatives show the exact opposite. It’s shameful. My sister-in-law informed me that Rent-A-Center had called her to schedule a drop-off for the washer and dryer they had essentially repossessed. I told her that we needed to cancel everything with them because their behavior was so unprofessional. The area director should thoroughly assess the logic behind this building’s practices. Additionally, retraining should be provided to the GM for allowing this situation to occur. I feel as though I’ve wasted my money on that washer and dryer, and I need someone higher up not in the store to contact me immediately to resolve this issue.

It will never rent from Rent a center again.They told me I had two weeks for free and I changed my mind because some friends of mine gave me a brand new mattress Ihad a loaner mattress and I barely had it 2 weeks and they came and picked up the mattress, and then, like, 3 minutes later, they come in to the payment, they quoted me a 140 some odd dollars.And I told them , I don't have any money and how can it be that high when for a month, the full size mattress would be a $108, and then he dropped it down to 65, but that's after coming back the second time after they dropped off my mattress. And it was the guy on the phone that I talked to, at the store. His name was Larry, he came with the driver to pick up the other mattress and oh conveniently decides to tell me, I owe money. For What he said , I'll extend it out to the fifth , so you can pay it i'm on a fixed income and realized a $108 out of my budget was too much and they add they wanted to add TV something about bundling I was not happy when he introduced himself and picked up the masters and come back. And demands of payment so when a person is on a fixed income, I wish they would have just declined, they're trying to hold me to the contract, which I think is f****** stupid and I recommend everybody don't rent from Rent a center, thank God, my friends had a full size mattress. They were upset because they had to have a full set size mattress shipped in the store from yuma and if they think they're gonna get a payment out of me , they're sadly mistaken , i'm not paying for something that I had 2 weeks , not even two weeks when I could have went to walmart and got me a and paid cash for it, because the more I thought about it, it's like why why did I want to pay $3000 for a bed and worry that they're going to come and take it away from me on my fixed income, I didn't like the way I was treated for the salesperson that I talked to on the phone larry was not helpful at all and to show up on my doorstep.Demanding a payment that was uncalled for especially when they had left with the bed.So my advice to anybody out there don't Furniture if you can pay cash, just pay for it out right! And with everything that I have to pay for out of my pocket, I can barely make rent.And they knew what my income was.I wish they would have just told me we won't rent to you they need to learn how to do math when someone is on a fixed income! Because in my eyes him pro waiting it to the fifth I don't have the mattress anymore , so it's there loss they made me feel like I committed a crime! And I didn't Kingman,Arizona

Can't wait for my payments to be done.. after 13 years an management had balls to question my 2 star review smh.. never again

CULPEPER VA STORE ABSOLUTELY HORRIBLE EXPERIENCE WORST EXPERIENCE OF MY LIFE I WILL NEVER EVER DO A RENT TO OWN EVER AGAIN. THE MANAGER BLAKE IS THE WORSE BUT HIS STAFF LIES THEY DO NOT RETURN PHONE CALLS OR DO ANYTHING THEY SAY THEY WILL. DO NOT FALL TO THERE TRAP