Rent-A-CenterReviews of rentacenter.com

I filled out an online application at 851 Cumberland st, Lebanon, PA 17046, right after I received a text informing me that i will soon receive a call from a staff member at Rent -A-Center. I waited 2 days so I called asking about my online application and a lady told me that the item will be shipped out and will take 2 weeks to get to the store and for that i only had to pay $6, so I made the purchase through the phone. This was on the month of December 2023 before Christmas and really wanted a new sofa for Christmas. I waited 2 weeks and a half and called back asking again about the item and the same lady answered the phone and said that the item was out of stock, i asked why didn’t i get a notification about this earlier other than waiting 2 weeks and a half? She said, “We’re sorry, this place is crazy and it seems to be that i am the only one working the right way here”. I did tell her that she was the same person i have spoken to before and i could have at least received a notification, she completely deny being her. (I know because she is the only female working there and i have been a loyal customer to them). So i asked for a refund of the $6 i paid for submitting the application, she said i never made that purchase. I asked her how is that? I can show her proof from my bank account, she said she does not see a purchase being made the day I called inquiring about my application status and does not see the $6 that i have paid. I was not going to continue to argue for $6 but the fact that she did not help me nor the manager and they knowing who i was for being a loyal customer now makes me unimportant and hopeless. They lost a loyal customer that have been with them for over 6 years!

For anyone and everyone!! Don’t deal with this RIP OFF company, they are extremely insensitive and their items are tripled priced. Miss a payment and becomes even harder to-payoff that item . Thought I was doing my Grandson a favor. NO ll found out, true facts . I had did myself an injustice!! NEVER AGAIN WILL I EVER DO BUSINESS WITH #CANT SAY I DIDN’T WARN YOU !!! ❌🚫🛑❌🚫🛑🆘🚫🛑❌🚫🛑🆘🚫🛑‼️ LAISSEZ-FAIRE BUYER BEWARE!! I thank the Lord us was not connected to my Bank account, but to my cash app, for the many time they pinged my account. I would be declaring. BANKRUPTCY!!!

The rent a center in Bear Delaware has made My life so much was easier. The employees are wonderful the selection huge. They work hard to make sure everything is correct! Thank you Rent a center

I sit here waiting 6 hours to receive a product scheduled to be delivered between 1 and 4 I took off work for this delivery after returning a phone call 29 minutes passed delivery time I was told my item was still in a box but they had one in the store already assembled I agreed to take that one cause I can’t take off another day to reschedule delivery No one reached out to me again I called 15 minutes before store closing only to find out someone should have rescheduled the delivery this is no way to treat your customers especially a 20 year customer I’m highly disappointed

I called the Sherman store and explained that I had an unexpected expense due to fixing leaking pipes. I was told that they would have to talk to the Dm. Never got any response and was never told that I would have to pay $200 to bring my account current. Been with RAC a long time and presently have every. Item under $300 willing to pay for the week plus the $15 late fee.

Technically I'm a past customer and ex-employee(delivery specialist) of this company so I can confidently say this place is the worst as I've had a very eye-opening perspective of both sides of the coin. This company takes advantage of low income families by constantly calling, emailing, and texting to pressure them to make payments(sometimes on the day its due) or to always be "on rent" by pretty much begging for more and more sales, even after customers have paid off previous merchandise. If your late they have credit runs where they will have the delivery specialist show up at your home to harass you about payment. Sometimes with letters falsely advertising that you'll be charged with class A felonies if you dont pay or return the merchandise. They smile in their customers and co-workers faces, then talk badly behind their backs. Sara(credit manager)/Karen(store manager) mostly. Especially if customers are late to make their payment or become problem accounts. Behind closed doors they call customers welfare bums, c*nts, and a number of other names or the Schoharie/Cobleskill region as a whole will be labeled as "entitled" by the outsiders that work there. All they care about is the numbers for their corporate sleazebag masters, DM(Jeff) and RM(Ray). So much so, that they will doctor the numbers using shady business practices like adding items to their personal accounts to make it look like it's not a zero sales day then return it at a later date. Sometimes they will hold off on returning items in the system at their DM Jeff's request/ customers expense as another way to bump the numbers. Even if it means the customers have to pay their ridiculous interest/late fees. I paid off the merchandise I had rented on my EPO date asap to avoid all of this. I quit the company because I have a soul unlike my previous co-workers who lost touch with their humanity in the name of pizza parties and bullsh*t paychecks where overtime is non-existent. Your better off going to Scholet Furniture, Home's Goods Store, Mattress, Mattress or Facebook Marketplace for your furniture and appliance needs. All you'll get at this store is brand new appliances that constantly break and need service, pissy mattresses sprayed with Febreze, and used dog hair covered and c*m stained couches/recliners. Not to mention the grief you'll get from choosing to pay rent rather than rentacenter.

Apparently the store in Rochester NH has been taken over by new people that have no regard for our feelings.....the washing machine I got only had five payments left when it started a serious leak whenever I used it.....I called to have them take it back...they came the day they said they would buy didn't take it under the excuse I had to move stuff....okay...I did...made an appointment for next day....no one came...I called and was told they had no one to come get it.....called my brother in law and he moved it to the hallway......I called and told them where to pick it up and they came for it an hour later.....this Rochester location has gone down hill since we started with them....this was a good store up until now...never had a problem with Dover or Portsmouth......

So I get to have my first week for $10 right and I choose to pay bi-weekly which would be $60 even every two weeks it's funny how the first week okay $10 but the whole week that I pay $10 for it's going to take them to deliver it to me I shouldn't have to pay a damn dime unless it's in my home and I'm using it that's not a deal and also I'm starting bi-weekly payments a week after the first $10 week I get no I should pay next week half of what bi-weekly should be and then after that start my bi-weekly but I shouldn't have to pay anything until it's in my home and I'm using it I shouldn't have to pay for the time it takes to deliver it to me that's not a deal