Rent-A-CenterReviews of rentacenter.com

The double charge you for merchandise and if you are late by 1 hour on your payment they send people to your home to knock and harass you. Seriously stay away from as far as possible

Rent-A-Center 25841 104th Ave Se Kent, WA I have been picking up my Amazon purchases here and the customer service has been wonderful. The latest pickup was phenomenal. I had a few items and some heavy. The parking lot was full at this mini mall and Jessica said "Use our load and unload spot!" What a concept. I actually thought it was prohibited. As I drove up to this designated spot, low and behold, there stood Jessica and Stephen (sp) waiting outside with all of my packages in tow. It was a pleasant and very thoughtful gesture! Thank you so much, and the smiles were the topping! You guys are the best! God bless! Mary

Absolutely do not come here if you need to rent an appliances out find another way I was definitely struggling when I bought my refrigerator. IAbsolutely do not come here if you need to rent an appliances out find another way I was definitely struggling when I bought my refrigerator. I made payments but after a while, I lost my job and in between jobs so my payments became later and later not only they became aggressive they were harassing me coming to my house every day calling and stopping by dropping the note on my door if you’re in a desperate situation replying to just find another way because Rent-A-Center is definitely not the way specially when you have other bills to take care of

The Rent A Center (B) in Gainesville , Florida is the best rental place I have ever dealt with. Truly exceptional customer service. 3 other places said "I don't know", the clerk at Rent A Center said " I will find out"; and she did...the exact laptop I wanted, reasonable weekly rate with fully stocked software. Hand delivered to my house by one of their servicemen that very day it came in(she ordered it for me)When I had a problem, the same serviceman came by and took care of it( I'd caught the cleaner brush under the '6' key and he brought a replacement). The leadership is excellent as well. Highly recommend. They are the best in all the ways that count!

Rent a center showed up at my house demanding product even though i told them the situation. Sevierville Tn manager andy is gonna run this store into the ground. They really messed up letting the old manager go. This one is rude and ridicilously strict. They are harrassing pricks. Whats the point in the protection plan if they are gonna use it against you. Can't wait to be done.

I purchased washers and dryers in the past.I decided to get a stove,refrigerator,& an oculus game.I was almost done paying off the oculus it went bad in a few months.Didn’t want the headache because my friend kept warning me that rentacenter gives you bad products even if they say it’s new.I took the oculus back after having 3 payments to go.It would’ve been paid off.The refrigerator and stove was almost paid off and the refrigerator goes out.I tell the office they tell me just keep paying on thestove there gonna write off the refrigerator.Guess what the refrigerator is from 2019 so there’s warranty is null and void in this case.Remember they told me to keep paying on the stove.Its now paid off.The refrigerator I’m stuck and they took it back saying no payments was made,but they continued advising me to pay on the stove.This company is bad business.The charge three times the amount then sells old equipment from 2019 at 2026 prices.Be careful with them.Corporate doesn’t return calls.Scam

This company has let me down multiple times. Thankfully, during my last phone call, I managed to end all business transactions with them, both past and future. What seemed like a straightforward process was disrupted by the Spanaway location. My first issue was with Becky, the former Sales Manager. I visited their location to inquire about the RAC benefits, which cost $6 per month. Becky’s attitude was rude and added unnecessary stress to the situation. I tried to speak with the GM, Celia, but she claimed to be busy. It took me at least a week to find a solution to the sales manager’s lack of knowledge about the charges. Apart from this, I recently had a contract for a washer and dryer. I take some responsibility for any miscommunication in this contract, but Giovanni, the General Manager, seems very suspicious. I’ve called several times, and there are three or four people named Giovanni. If there isn’t one, it’s unprofessional and seems like they’re hiding something. Anyway, Rent-A-Center blamed me for the miscommunication, even though I had called and provided them with the correct contact information. They claimed that we had agreed to pay $40 on the day of the discussion and the remaining $200 on the upcoming Saturday. However, on Saturday morning, Rent-A-Center showed up at my door unannounced to retrieve the washer and dryer. This was not the agreement we had made. And also just the blatant lack of empathy the customer service representatives show are very concerning. This service seems to appeal to an audience that need a lot of empathy but why does your company’s representatives show the exact opposite. It’s shameful. My sister-in-law informed me that Rent-A-Center had called her to schedule a drop-off for the washer and dryer they had essentially repossessed. I told her that we needed to cancel everything with them because their behavior was so unprofessional. The area director should thoroughly assess the logic behind this building’s practices. Additionally, retraining should be provided to the GM for allowing this situation to occur. I feel as though I’ve wasted my money on that washer and dryer, and I need someone higher up not in the store to contact me immediately to resolve this issue.

Very good company excellent service