Renewal by AndersenReviews of renewalbyandersen.com

Total scam. Proposed $5000 of work, we eventually had it done for $783. Go elsewhere.

Wanted a quote , I did my research prior and the salesman wanted to sit down with me for 90 minutes to justify these prices. I stated I just wanted a quote and I’ve done my research. He started to do the measurements and then came to me 15 minutes later stating that his boss told him not to give me a quote. I then Kicked him off my property.

This company is not trustworthy. Had a salesman come by for an estimate. It felt like I was being pushed into buying their product. Any how the wife was happy with the presentation. We proceed with replacing four hurricane windows. Well short story is that Renewal/Anderson counts each pane of glass as a window. This wasn’t told to us. So it was 8 windows that we paid over $30thousand for. UGH 😩. To top it off the salesman never informed us about that and we never heard from him again!! So my review is I will never use or recommend this company.

We had a beautiful leaded glass entry door installed at our home in Mill Creek,Washington on June 19,2026. Our installers were Ryan Siegfried and Mark Mandell. The gentleman arrived at our home on time and prepared the work area to protect our home. They were both very professional and friendly keeping us informed as the project progressed throughout and completed in a timely manner. When the job was completed they did an excellent job cleaning up the area and making sure that all the debris from the project was cleared and loaded on their truck to be taken away. We were extremely impressed and very pleased with our new door and give both men a five star rating.

My wife and I hired Renewal by Andersen to replace two windows in our home: one in our bathroom and one in a spare bedroom. A salesperson visited our home on March 28, 2026, and walked us through the product, installation process, and timeline. We agreed to proceed and signed a contract. About a week later, a technician came to take final measurements for the windows. Unfortunately, the project encountered serious problems after the final measurements were taken. We waited the estimated 10–14 weeks for the windows to be manufactured and scheduled installation for June 18. When the installers arrived, one entered our backyard without introducing herself or speaking with us first. The second installer came to the front door, where my wife greeted him, and began inspecting the bedroom window. After taking measurements, he determined that the replacement window was approximately two inches too large. The installers then checked the bathroom window and found that replacement window was also too large. Over the next couple of hours, there were multiple phone calls and discussions about whether modifications could be made to the window openings. Ultimately, it was determined that neither window could be installed, and the installers left without completing any work. To make matters worse, after removing and reinstalling trim in the bathroom during their inspection, it was not properly secured, caulking was not reapplied to the seams, and debris was left on the floor. While mistakes can happen, I expected our home to be left in the same condition in which it was found. Shortly afterward, customer service informed my wife that entirely new windows would need to be ordered, requiring another 10–14 week wait because it was "unlikely" our order could be prioritized in manufacturing. This delay has also affected our contractor, who is renovating the bedroom. On June 22, he contacted our salesperson, seeking an update because the failed installation disrupted his schedule. He was told the project manager would contact him, but no one ever did. I also called Renewal by Andersen that same day and left my name and phone number requesting assistance. I never received a return call. When project manager finally got back to me, I informed him I was heavily unsatisfied and that I would like to cancel the contract, fulling willing to negotiate and pay the 25% "late cancellation fee", to which I was informed that cancellation fee only applies for the last day of the free cancelation period, to the time the final measurement is done. The second the order has been placed, im on the hook for the entire order and supplies used to manufacture the window, even if it hasn't been build yet. This was mention on the contract no where. Overall, this entire experience has be aggravating, disappointing and horrific. Between the incorrect measurements, failed installation, poor cleanup, lack of communication, the prospect of waiting several more months for windows that should have been manufactured correctly in the first place, the lack of willing to negotiate to evidently satisfied an disgruntled customer to which I technically am still. Our confidence and "trust" in this company is irreparable to this point. There are only two options I can see to make this situation satisfactory for myself and my wife.

Nick Dalton, Project Manager made measurements of my window replacement today. He was very pleasant and answered all of my questions. He gave me his card and told me to call if I any concerns. I am so excited about having my windows replaced after 30 years!

We used Andersen Renewal 3 times beginning on 2010. We paid thousands of dollars. Now the sashes have discolored on several windows. They want to charge us another $9000.00 to fix this. They have denied warranty on this. The customer service has been rude when reporting this problem. Buyer beware.

The windows are nice and all, but the guys who installed them stole items from my house. I looked very thoroughly for a month and never found the missing things, such as a box of Japanese Pokemon cards and a vintage chain. These guys are criminals 😡 I don't even care much that they left a bit of a mess, but stealing is so wrong!