Renewal by AndersenReviews of renewalbyandersen.com

Four years ago we had Renewal by Anderson replace all of our windows for close to $100K dollars. After a wind storm last week, a piece of the aluminum trim blew off. When I called the service department they informed me that this is only covered for two years and it's my problem now. The way they install this trim leaves it with nothing holding it in place, I can't believe we haven't had problems before but I can only guess that all the windows will be blowing out sometime soon. This is a terrible way to put up trim, there is no reason for this to be left loose, it's not like you should ever need to remove it. To me this was a cost cutting move and I'm left with the result. The windows are great but the trim is terrible and their customer service is worse.

We had windows installed and a sliding glass door twice due to the poor quality of work. For a company that charges so much you would think they would get the job done the first time correctly. Even after fixing it the second time it was still messed up. Definitely need your research and I would suggest finding someone else to do your windows.

UPDATE: September came and Anderson arrived to replace the door a second time (3rd delivered door). The installers immediately stated this third door was again defective, it has scratches in the glass. They installed the third door anyway since this new one was not bent like the second. We were told to expect a telephone call to schedule a FOURTH door. That was nine days ago, no call received yet. Three defective doors in a row, it's been 9 months since our initial order. June review follows: Ordered a 96"x96" sliding door replacement in December 2025. Install was late March, 2026. That door had a 10" scratch between the glass panes in a very noticeable location. Second replacement was scheduled for late MAY 2026, this replacement had a bent frame, jams during operation and latch sticks -- is worse than the scratched door. Now we're rescheduled for mid SEPTEMBER 2026 for more repairs -- Anderson lacks the parts. I will not use Anderson again. The home's original sliding door was working better than what I have now and cost $12k less.

I am extremely disappointed with Renewal by Andersen and would not recommend this company based on our experience. We replaced all the windows in our home because the previous ones were leaking. Based on the salesperson’s assurances of superior quality and durability, we purchased Renewal by Andersen’s high-end products at a premium price. The installation was completed around Memorial Day 2026. Immediately afterward, we noticed loud metallic vibration sounds whenever the windows were opened or closed. The grilles between the panes of glass in the large windows and patio doors also rattle loudly and appear to be loose. We reported these defects repeatedly. Renewal by Andersen sent inspection crews more than four times, yet the company failed to provide an effective repair, a clear explanation, or a satisfactory resolution. Eventually, on Aug.31 2026, a technician added a small piece of foam to reduce the noise. We were then informed that our request to repair or replace the defective windows and doors had been denied and that we were expected to accept them in their current condition. This outcome is unacceptable. We paid a premium price for high-quality windows and doors, not defective products, temporary foam patches, inadequate communication, and months of unresolved frustration. Renewal by Andersen has failed to address the problems appropriately, and I cannot recommend the company.

I had a patio door installed and had some issues. They came out and fixed the small issues I had but this time I ran into a brick wall for service again to my door. The one person I finally talked to said she will send someone out. No one came and I called and from then on no one would answer the phone. I called the co. in MN and they told me the local person for their company would take care of it. Nothing ever happened. I have a 10 yr. warranty on my door. Seems like everyone lies to you to get your money. Soo disappointed with these so called "Great Company" slogans.

Full-house windows and doors, and $111,000 later and we find out when filing taxes they're not even energy efficient enough to qualify for the tax credit, WtF.

The windows are nice and all, but the guys who installed them stole items from my house. I looked very thoroughly for a month and never found the missing things, such as a box of Japanese Pokemon cards and a vintage chain. These guys are criminals 😡 I don't even care much that they left a bit of a mess, but stealing is so wrong!

The only reason this isn't a 1-star review is because the product itself is great and the installation crew did an amazing job. We love our windows, but the sales experience was a nightmare. The sales pitch was incredibly high-pressure, and worse, we were told we were getting a 0% interest promotion. It turns out we were actually given an 8.99% interest rate from day one. It is completely our fault for not reviewing the loan documents more carefully before signing, but the fact that the promo we were sold was entirely different from the reality of the loan is highly misleading. Great windows, but the sales and financing side of this company cannot be trusted. Take your time, don't let them pressure you, and read the fine print. We also ended up having extra fees when closing the account.