Renewal by AndersenReviews of renewalbyandersen.com

We bought window few years ago and decided later to reconfigure room. I am trying to sell window after market and called them to I derstand its value and general cost. For some reason this is a big mystery and they were unable to estimate its cost. Very strange. Company that doesn’t understand its cost or unable to explain principle model. Oh well.

Love my patio door and door come g in from the garage. Everyone was great up until we needed warranty work. We had someone come look at the sliding screen door because it kept coming off the track, alo g with the bug strip not right. He didn't fix it, had to call again and they said on the bug strip it wasn't report by the first guy so they had to send someone else, he shows up fixes the door but can't fix the strip, will send someone out as it is a part on the truck, a week went by and no one showed, called called called, finally got a person oh we have to order it, they wouldn't gave if I hadn't called, two weeks later still the piece is not in. Don't buy their doors or windows cause if you need warranty work it will take forever as the office people don't listen to the service mangers and don't know what they are talking about. That is what a service manager told us.

We ordered a door from Renewal by Andersen of Boise in October. The salesperson came out, helped us choose the style and color, and took measurements. A few days later, we had to leave work to meet with another employee who came out to verify dimensions. We were initially told the door would be installed in January. February arrived, and the installation finally took place. Unfortunately, the door was built to swing in the wrong direction, and it did not include the three-point locking system we had specifically discussed and expected. Instead of taking responsibility, we were blamed and told that we had ordered it incorrectly. After considerable effort on our part, they finally agreed to reorder the door. We were then told the replacement would be installed by May. When May came around, we received a call explaining that a plant fire had delayed production. We asked for some form of discount or accommodation given the delays, inconvenience, and multiple mistakes. The representative we spoke with was extremely rude, denied there had been any plant fire, and once again seemed more interested in blaming us than resolving the situation. After months of delays, multiple appointments, missed work, incorrect products, broken promises, and poor customer service, this has been one of the worst customer experiences we have ever had. Renewal by Andersen of Boise charges premium prices, but our experience has been anything but premium. We would not recommend them based on our experience.

A salesman, saying his first name and company but giving no business card, was in the neighborhood and stopped by asking if I needed anything. (No vehicle was nearby but he was wearing a shirt with the company logo.) I said my picture window generally wasn't in bad shape, but it had a bad board on the frame on a removeable side window. He made an appointment for me. Days later at the time of the appointment, a different salesman came in a private vehicle, gave his first name but no business card. I thought the TV commercials had that they do partial replacements, but he said I would need an entire new window. I wanted a ballpark figure on the cost, but he couldn't do that. I had to decide while he was here exactly what type of window, hardware, color, screens, etc., that I wanted. I mostly chose the CHEAPEST of the choices. The final cost was in the mid $13,000 but I could get a discount if I signed now. I declined because I wanted to think it over. He still tried to make a sale. I never did get a written estimate or even what city his office was in. I asked for, and did get, a phone number to call if I did decide to purchase his product. This appointment took 90 minutes. After reading other reviews about being an overpriced product and having hidden fees, I won't be calling back.

Made an appointment online for a consultation and never heard back from them. I needed to cancel the appointment, which of course you have to call to cancel. I told them I DID NOT want to reschedule at the time and would call when I wanted to reschedule. Well, shocker, now they call me ALL THE TIME. I would not use them now for anything. I will block a number and then they use another number. Bad business.

We had a new door installed for our casita. We told the salesperson and repair person that we were getting the house painted and we were getting a new casita door so that could be painted with the house. It turns out the door is vinyl and cannot be painted. The paint will bubble and peel in the sun. They all should have known that and informed us. It looks disgusting, so disappointed in Renewal by Anderson. Have left messages with salesperson and repair department but no response. Think that is standard operating procedure for this company. My advice, do not use this company, find another company!

I ordered a storm door on november 1st 2025. We waited until may of 2026 to get it installed, but they put the wrong size. So now we're still waiting poor service. Poor quality overpriced. Horrible horrible they don't care about the customers. They only care to protect themselves on signing contracts. And I would never recommend them to anybody they're the worst company.Please say because an order for me to get my storm.Door I had to buy a whole new front.Door that was their policy.All I want to was a storm.Door. I'm still waiting almost a half a year.

I want to stress to Renewal by Andersen that my product (door) came in damaged, and I was not told the lock was damaged until the installation was complete. It was only then that I was told my door was locked shut. I want to emphasize that point, locked shut. From the time of installation until Renewal by Andersen finds its way back to my house, one month will have passed. The company could have as easily sent the lock to me, I could have removed the two screws, inserted the new lock, replaced the screws, all inside of five minutes, and not have to wait a month to use my pretty $5800 door. Honestly, I find it disappointing and upsetting that Andersen has not offered any type of compensation for me not being able to use the door that the installer had to have known was defective, but went ahead and installed it anyway. As a matter of fact, he never said anything to me until, while he was still in the house, I tried to open the door for my wife to see how well it worked, or didn't work. Andersen needs to do better; it will be the last Andersen product I install in my home.