Renewal by AndersenReviews of renewalbyandersen.com

Horrible. Set up appointment just want you to sign contract. No specifics to look over. Don’t get back to you with answers to questions. May be good windows but the process is not transparent. Waste a lot of your time. Found small company, got the Andersen patio door I wanted. Better price and installation time. Process was a breeze. Renewal by Andersen is a waste of time. They lost a $14,000.00 guaranteed sale. Jerks.

Be careful when you finance thru renewal by Anderson and GreenSky finance . Horrible com

I would not have anyone from this company come to your residence. I have never had a worse experience with outside sales people than this. Couldn’t get any pricing because the guy (Zach) was more interested in asking me unrelated questions about anything except windows. I finally asked him to leave when I realized this was going to be a long wait for nothing. I wouldn’t recommend this company to anyone.

We love our windows by Renewal By Andersen, but the installation is still incomplete. The original guy did incorrect measurements for our hurricane shutters back in February 2024. The installers who came to install the windows failed to tell us they didn't have the hurricane shutters at that time, but someone would be out as they saw it was on the order. We finally had a different install team come back out weeks later to install the hurricane shutters. At this time they informed us the original guy didn't measure the windows correctly, and they didn't have enough shutters for all of our windows we paid for. Months later we can't get a straight answer from anyone on why we still only have half our hurricane shutters. Also, they don't return phone calls when they tell you they will get back with you the same day. The last point I'll share is we were told "our financing would not start until all the shutters were installed". This was a lie, because our financing started five months ago and to date we only have half the hurricane shutters.

Disappointed in Renewal by Andersen Window. We had a sales Rep from renewal by Andersen come out 7/7/22. We decided to have 10 window & a patio door installed for over $37,000.00 After we signed the contract a couple project managers stopped by & told us how happy we will be with these windows. They are energy efficient and will really cut out the noise from outside. Oct. 4, 2022 they installed 3 windows. They thought the frames were off so they went back to look at the other window frames. They decided they were correct so they installed the rest of the windows Oct. 12, 2022. These windows felt cold and are definitely not sound proof. We can hear everything that is going on outside. Starting in November when it was very cold out these windows had condensation on the outer frames and on the woodwork. After several contacts with the service department & several service people coming out they finally figured out that the windows where installed incorrectly. They are not suppose to have condensation on the outer frame & on the woodwork. Of course they talked about the humidity in the house. April 24th & 25th, 2023 They came and reinstalled all the window & moved them in 3/4 of an inch. They also installed the patio door at this time. I didn't want it because of all the problems I was having with the other windows, but they said they could not refund me the money that I paid if I didn't have it installed. They promised me I would not have any problems with the patio door. This still didn't make a difference in the noise outside or how cold they are. They tried to tell us that it is because of the house. It is an older home built 1998. I told them that we will see what happens with these windows when it gets really cold out. In the meantime I had talked to one Bldg Inspector & sent him pictures & he told me typically patio doors aren't raised up like ours is. Another Bldg inspector came out to the house. He happened to work for Renewal by Andersen in the past. He said as far as the Building permit Renewal by Andersen installed the windows properly. He definitely saw our concerns. We talked about the humidity of which we have it down to 29% now as Renewal by Andersen had suggested to us. We also had the energy audit by excel come out & he did the infrared/thermal image camera. The gentlemen that came out said the windows were leaking a little were composite meets the wood sill. He could feel the draft & air leak. The patio door he said adjust the wheels at bottom to lower & plumb patio door for a better seal. We then had a cold snap & the windows were doing the same with moisture on the frame & on the wood. The patio door was the worst. It was frozen shut & there is a hole on the bottom right where the seal doesn't go all the way to the bottom. At one point they sent out a service guy who dropped the patio door down but did nothing about the seal. I again called the service dept & they sent out the service manager. We went from window to window & he wrote everything down. They sent two guys out who then raised the patio door, put a piece of wood over the hole in the right corner. They took the window trim out of 3 windows & said that they are adequately insulated. They had an excuse for the infrared red info, said the humidity needs to be 25% then he said 20%. I told him that is not healthy for not only us but for the house. He said well people go to Arizona because it is so dry. He then said the problem is the atmosphere. I told him I do not want this closed because next winter if the patio door is frozen shut or the moisture is all over the bottom woodwork, I want them to fix it. He said they would. This has been the worst experience & I have notes of every time they were called, the times that they came out, names of every person from Renewal by Andersen that came out & I have tons of pictures. What bothers me is they first said, humidity, 29%, then 25% now 20%, it is the house because it is an older home, & now they are saying it is the atmosphere. Not once did they ever say that possible there is something wrong with the windows. One service guy did tell me that they once did have a bad batch of windows. I am so disappointed that I spent over $37,000.00 for worst windows than what we had. I am really concern when this winter comes and there is a cold snap how these windows & patio doors will perform and if they will continue to have moisture on the woodwork. My hope is they will stand up to their word & come & fix the windows & patio door. Their advertisement on TV is: "if there is ever an issue, we take full responsibility for it

I called to get a scheduled quote for replacement windows. All I can say is that this company conveys an attitude of arrogance in its presales screening. They admit that their prices will be higher than most others. I was willing to continue but it was as if the rep felt I wasn't the kind of customer they were looking for. I finally said I was sorry for even calling. This was certainly not a way to get new customers.

They keep sending me spam e-mails almost daily. Absolute trash company. Impossible to block it too.

In March 2024 I entered into a $26,000 contract with Home Depot for window replacement and paid a deposit of $6,200 after being shown photos of Anderson Windows series 400 from the Home Depot website. On 6/19/24 two Home Depot employees attempted to install the windows. After removing a window they discovered the new windows were defective, having a slight tilt which led to a gap on one side of the window and an inability to open the other. They installed one new window temporarily and said they would reorder. Upon seeing the new window, I was disappointed with the amount of trim installed, which reduces the glass surface area. This was not discussed with me at the time of contract signing. I connected with Paul Behrendt on 6/24/24 to express my objections to the window via phone but he was not able to address my concerns with the trim. I sent a follow-up email the same day, asking Paul to cancel the reorder and stated I would not be able to accept the windows. The same day I received a reply from Paul stating, "Good luck with however this turns out." On 6/25/24 I received an email from Brandon Wallace, Sales Manager, stating that I would not be able to change the windows from those on my contract, and I was told I was getting what Paul had shown me and "what I signed up for." I sent these messages to Home Depot Corporate and continued to speak with my local store via phone to try to resolve the issue. We discussed someone coming to look at the window in-person. I followed up on 7/3/24 to get this scheduled and did not hear back. I've not been presented any choices for reducing trim, however they did offer to sell me the original defective windows for $11,000 so I could recoup my money by reselling them. I am not getting the windows as shown to me at the time of contract signing, and Home Depot failed to perform quality control checks. They have been unable to offer an acceptable resolution and I ask that my contract be terminated and I be refunded $6,200 deposit.