Renewal by AndersenReviews of renewalbyandersen.com

Like others here, these people seem like scam artists. Got a quote to replace two doors (Front entry and patio door) and two windows for $30K. Their clientele must be millionaires.

Well, a couple years ago we decided to replace our 9 foot sliding patio door. We called Renewal by Andersen and got a bid of $16000. That was way too much and they said they couldn't even get to it for ten months. We have replaced our patio door with another company for one third the price of Andersen. PS I am guessing on the exact date but not one the cost of the renewal.

Too expensive compared to same quality products

Let me preface this review by saying that once upon a time, years ago, I had this company out to give me a quote to replace all my windows and doors. Very nice salesperson came to the house and answered all my questions. At the time I could not afford the work, so nothing came of it. Now that I'm ready to move forward with renovations, I'm shopping around. I had such a good experience that I decided to offer them the chance to provide a proposal. Made the appointment online. They called to confirm details and didn't seem to have my address, which I clearly entered on the online form. No big deal. Next they texted to cancel the appointment because I had mentioned to them that I qualified for a matching grant and they "don't work with government programs". (The program matches what I spend.) I called them back and told them I am looking for a proposal at this time and if I have to pay out of pocket, I would. They agreed to come out, but before they would reschedule my appointment, I had to send them pictures of my doors. If they came out to give a proposal, they would be able to see, right? But whatever. Weird, but ok. Sent the pictures. Today they call me to say that the damage shown on the pictures would need to be repaired prior to them coming out to give me a quote. (wood rot throughout the frame) Wait, what? If I'm looking for door REPLACEMENT, the company should be able to replace the frame if needed, no? I asked that question to the representative and she proceeded to repeat the exact same sentence 4 times: "the damage shown on the pictures would need to be repaired first." The frame is NOT repairable. It MUST be replaced. Wouldn't a company who offers replacement windows and doors be competent enough to replace the frame to which their brand new doors will be installed? If they think it can be repaired, what exactly do they want me to repair? The representative could not answer me. I requested a call back from someone who COULD explain to me why they can't replace the frame. I am RENOVATING the house. Certain portions of it will need to be replaced. If you can't do the work, at least be able to explain to the potential customer. Not sure what the thought process is here. Is it too much work for this company? Maybe that's it. Maybe I'm "too poor" for their prices? I mean, if I qualified for a grant from the state of Florida, I must be "too poor" to afford their services, right? They just want the "easy" jobs. If you are looking for real help, you won't find it at Renewals by Andersen. IF they bother to call me back, I'll update this review.

After many, many phone calls to set up an appointment and after canceling other appointments they never showed up. Had to call them. They said no supervisor was available. Nice of them to have us change all our other appointments for nothing. Lousy service.

This people were the nicest till they made sure I used their services, afterwards they was no accountability for their product, work was never finished and had to hire a different firm to finish their job.

Renewal by Andersen 190 E Touhy Ave #101, Des Plaines, IL 60018, (847) 486-5680 renewalbyandersen.com I understand that if you live in a condo the board chooses. If you have to get their windows just be ready for issues. I paid $22742 for the 10 windows that were required in my building. That's $2274/window. They chose the more expensive ones. I signed the contract and accepted financing in 2021. Now, in 2024 I can't close the double hung windows or lock them. This is a problem during the winter since I basically have a gap at the top. I have to tape over the windows. Others in my building have the same problems. I thought it was just mine. When I call them they send out a big tall man with tools. The latest visit was 8/16/2024. He uses tools in the lock and climbs to the top and really pushes up with all his strength and says "See it's easy." I'm 60 and not as tall or strong. Then he says I have to keep them closed for 2 weeks (fine during the winter) But he says this to my face when during hot weather. I reply back to him..so you want me to keep all these windows closed for 2 weeks when it's 95 degrees. Somehow I thought paying over 22k would make these windows easier, not a source of suffering. I shouldn't have to use tools, climb ladders, and start a weight lifting regime in order to close my windows. In 2024 I still can't close and lock my 10 windows that put me back $ 22742. The installation was a bit of a nightmare. They gauged out the walls in the common hall, my hall, and tossed my cats toy out into the street from my 2nd floor window opening. (FYI: Their financing company was honest and above board.)

I am glad they did someone's window correctly. I was suppose to have a full screen but haven't received it yet. I was told to leave the window closed for 72 hours which I did. That was about a month ago. When I opened it, the window slid very hard up and down. I can't lock the window because the locks don't line up. Not a happy customer at all.