Renewal by AndersenReviews of renewalbyandersen.com

Complete garbage. Don’t buy it, they’ll send some off brand contractor to royally screw up your home and not help you one bit. You’ll waste thousands only be left with their garbage in your home. Not to mention, you’ll be contacting them month after month for the repairs. They’ll keep sending people but you’ll be stuck with their cleanup month after month. I had mine installed in March and they still aren’t finished installing them. Not a dime back for reimbursement either.

I was given a qoute over 6mths ago. I am a single, older woman with health issues and disabilities. The prices was too high for me to afford out right, so the salesman pressured me into financing with the old "let's just see of you are approved" line. The interests rates were insane. He did not give the same care to explain the financing as he did the product. The financing fell through and the salesman relentlessly called over the next 6mths to see if I had rectified my finances. In August I had to stop working due to health issues. My son and friend stepped in to help with finances. When they saw the quote from Renewal they sought out other quotes from different companies for the same windows from Anderson. It was half of what they quoted me, with the discount. They chose to go with them. The salesman from Renewal still called. I made the mistake of giving the courtesy of letting the salesman know, I would bot be using financing as I was no longer working and that someone else was hired for the job. The salesman then informed me that Renewal had ordered my windows (with no financing or measurements) and that they belonged to me. I then explained that he informed me the contract was based off financing. He simply said " We have your social, they are coming after you". Imagine this happening two days after a significant health diagnosis that requires you "minimize stress". I had to spend the day talking with my lawyer (a $400 charge) and filing a report with the FTC. My lawyer was able to uncover and review made on glass door by an anonymous employee that started Renewal uses manipulative tactics and preys on the elderly. STAy AWAY FROM THIS COMPANY. You are better off signing a contract with Puff Daddy. Same result. Please file a report with the FTC if you have had similar experiences. It only takes a minute. This company is willing to use their corporate money and lawyers to cause financial hardship over a lost commission. They need to be investigated

Horrible company. Terrible customer service. I think the company should be investigated for false advertising. They have been running a promotion advertising they will have an installer come out and give a quote that as good for a year. What a laugh. After 3 calls to the company I finally did get a installer to come to my house and he took measurements for my windows. I was told he would have a quote for me with in 4 days. What a waste of time. He told me he was the only certified installer in my area, and also in 2 or 3 other states. It seems to me they were advertising to get customers in only an area that had the most request for installation of windows. I called and complained to the company a few times and I was told someone would reach out to me, which never happened. It has been months and I never received a quote. Folks don't waste your time with this sham company.

Zero stars! We have beautiful wood windows since 1996. The south-facing windows needed replacement. In March, 2024 we contacted RbA. The job was mostly completed by September, 2024. Composite was sold to us as being zero maintenance and lucky for us, we were told, one of their composite colours was a close match. It was dark outside--we were shown the colours on an iPad. We trusted that the salesman, Cody knew his product. We were given a price but it was only for this evening.These are very expensive windows, about $30,000 for five windows so this “discount” was significant. We felt like we were in a time-share sales-pitch and Cody laughed and said he had heard that before.This is where we made a very big, out-of-character mistake. We normally obtain at least three quotes.But this sales tactic of offering a price tonight (at 9 pm) that is not valid tomorrow worked on us. We signed a contract without other quotes. We should have declined immediately and shown Cody the door. Once you sign, you have no recourse.The windows are custom-made. Anything you did not consider and any trust you put in the salesman and the company are on you. Several days after the contract was signed, Dustin came to measure. He brought up many details that were not even discussed by Cody. If not for him, we would have even more problems. The windows were to be installed on July 9. When the installers got here, we were shocked to see the colour was a lighter brown with reddish tone—not even close to the dark chocolate brown windows we currently have. We were dismayed.The installers were reluctant to install them, due to the obvious colour mismatch.There is a colour on their brochure that is a very close match to our current original windows, Dark bronze. We assume this is the colour Cody had referred to in his sales-pitch, but wrote down the wrong colour, Coco Bean. We had not memorized the names of the colours. We trusted the company would make it right as it was clearly an error. We called RbA and the install was cancelled while they decided what to do. They referred to the signed contract and said they delivered what was signed. We spoke with the salesman, Cody who reluctantly admitted that this was “not the best colour choice”. That’s as close to an apology that we got from anyone in the company. After much discussion, “out of goodwill”, they offered to pay to have the five windows painted on the exterior. They referred to this “gesture-of-goodwill” repeatedly. The window installation was delayed until Sept. We are shocked by RbA customer service, they took no responsibility for the advice given to us by their salesman and referred to the signed contract over and over again. No one from RbA came to our home to meet with us or actually look at the windows. We were bullied on the phone by everyone we spoke with. They promised they were on our side but gave us nothing other than painted composite windows which will now require maintenance. They say they want “respectful” communication which is a hard pill to swallow when this company holds all the power and you as the customer have none. Needless to say, interactions with them became contentious. Being consistently talked down to in a patronizing manner created a very unpleasant experience. Being told too many times to count, that we signed the contract and we should be grateful for them paying to paint the windows, is crazy-making. We have had many dealings with many contractors and businesses over the years. We have never had any interactions like this. But with this company, our frustration got the better of us and some conversations became hostile and out of our nature. I used some strong language. I take responsibility for that. It would be nice if the company took responsibility for their part in creating this defensive, uncompromising, legalistic and bullying approach which created the problem in the first place. Our experience with RbA has been negative in all ways.If anything goes wrong or there is a mistake,it will be your problem.There will be no accountability on their part. We will never let anyone from this company walk through our doors again.

We spent more than 11k on a new front door made by Provia and the quality was terrible… the door panel was warped, the sidelights were badly installed, the deadbolt doesn’t fit in the hole… we tried getting them to fix it but it’s been three months and we have heard NOTHING!

Despite the sizeable investment we decided to make, Renewal by Andersen fulfilled our wildest dreams, both for the quality of their product and for their workmanship. We have already recommended RBA's excellent product to others in our area. From the first visit to the final realization of our new windows, we couldn't be happier with our purchase.

Horrible. The windows are nice quality. We paid 70K for a full house plus a sliding glass door. Where do I start? Incorrect screens were placed on front bedroom windows, the crew eft with one window screenless and open with AC running, Upon inspection ( we called salesman back immediately )the installation was incomplete) A puddy type material was attached to our siding. That was IT! They returned and spent another day making things correct. Andersen has now ghosted us. No compensation. NO communication. We paid upfront cash, too. Also, they have avoided sending a " review survey" or contacting us further. I would never recommend this company. Beware. They only send emails to send in reviews to clients who have had 5 star experiences. Ive yet to get a link to post my one star experience. Beware of what you see…. It’s all manipulated by Renewel..

Contacted me over a job they had posted that I replied to. The woman was nice however the conversation was a waste of time and great example of how these companies have convoluted the hiring process. First she didn't have payrate information for the location I had applied to. Then when I found it and told her the minimum I would accept she began to back peddle and suggest I could go back onto their site and apply for another role. Why would I need to do that if I'm currently speaking to a recruiter? Why contact someone and not have critical details you know someone would need to make an educated decision? If you want someone that knows what they're talking about you're gonna have to pay more than 15$/hr in any location in America. If you want kids that are going to push the pavement and not generate any leads because homeowners don't trust them then you get what you pay for. I hope you get people involved in the hiring process that have some logic. The lady really was an angel though.