Renewal by AndersenReviews of renewalbyandersen.com

I recently had 4 Double Hung Fibrex windows installed. I was very impressed with the installation. Both installers conducted themselves in a very professional manner and were protective of my floors, furniture and the exterior of my home. The removal of the old and installation of the new was flawless. The job took one day. The master installer went over every aspect of the windows. From the first day with the saIesman Robert, my follow up conversations with Concierge Jade and Customer Care Rep Brennen, I would definitely recommend Renewal by Anderson.

I had Renewal by Andersen install a new sliding door that enters unto my deck 7month ago. The first problem I experienced, when the door heated up during the day, The sliding door was very difficult to open or close. After [3] tries to fix the problem using A silicone based lubricant which lasted 1 day and the problem was back. After 3 tries and the problem was still there, I called Andersen and asked the salesman to come out and look at the door with me. I showed the salesman that the lower track that the door slides on was skewed to one side causing the door to bind up, he agreed. So he ordered a replacement frame be built and installed, I agreed. That was two month ago. Sine than the interlock mechanism has failed and the sliding door is impossible to lock especially at night when the temperatures drop. The replacement frame is scheduled to be installed 11/06/24. This will be attempt number [4] to try and fix this door. Communicating with these people is terrible, you seldom get the same person twice, and it seems that the left hand doesn`t know what the right hand is doing. I am so dissatisfied with the product and service and strongly advice anyone considering door or window replacement, DO NOT use renewal by Andersen, the product is substandard and the installation and follow up is terrible. Do not get caught up in their slick salesman talk, It just is not worth it.

Weeks after having my door installed and after 3 follow-up visits to get the damage caused by the installation repaired, I still have not received the minimal compensation they promised for the inconvenience.

Absaloute terrible customer service

I had an appointment for a representative to come and give me an estimate to replace my sliding glass door. After contacting me 3 times, the person asked if my mobile home had a foundation. When I told him that I didn't, he stated that he would not be able to come to give me an estimate because the company will not service my house. I have a sliding door now. I feel like the representative just didn't want to give me an estimate because I was too far from him to drive. If they do not service mobile homes, then they need to remove the selection from their website.

I purchased a new front entry door from Renewal by Andersen. When the door was first installed it did not open as fully as the original door, but Andersen’s commitment to quality and customer support was impressive. The lead installer, Shawn, and assistant Paul were professional, courteous, and excellent listeners. On both service calls they were a pleasure to work with. They listened to my concerns with full attention. Shawn took time to explain what they intended to do and then executed that plan meticulously. They went out of their way to ensure that I was completely satisfied with everything. Admittedly I’m a perfectionist and Shawn and Paul exceeded my expectations. On a scale of 1 – 10 where 10 is outstanding, I’d want to give them an 11!

Warning: Do not do business with Renewal by Anderson. You will be very sorry. Everything you may have seen on their TV ads is untrue. We went to contract with them in May of 2024. Installation was scheduled for September of 2024. They installed half of what we ordered. My hurricane panels are still missing, and here we are on hurricanes number 2. Not a way to do business!!!!!!! And then had the nerve to contact the loan company that they recommend and who financed this project for $15,249.00 that it was completed. Thus, activating my loan agreement and getting paid in full. Their "signature service" is terrible. Many telephone calls and no resolve. So don't do business with them. And do not believe in the salesman who comes to your home, like Blake Silver who will tell you everything will be handled perfectly. And do not believe in a manger named Colt or service representative named Carmen, they have "no idea" what is going on. Renewal by Andersen represents itself as a sister company of Andersen Windows, but they are more a long-lost black sheep of the family. Check the reviews online of Renewal by Andersen, and will see that they are terrible, along with the finance company they recommend, GreenSky. Once they have your money, you will be left sucking wind. We were!!!!!!!!!

This company sucks. Money hungry. I wish I never bought a back door through them. I’ve had to have them out 2 times now to fix it. Waiting on them to come fix it a 3rd time and they’re telling me it will take over a month.