Renewal by AndersenReviews of renewalbyandersen.com

In early March 2024 we ordered and paid for five very expensive hurricane windows. They arrived much later than promised in June, and one of them arrived with a broken pane on the inside. We were told that six weeks later they would replace the window, they came back much later, after calling several times and canceling visits, in September and brought another broken window! Again we were told six weeks, the window was in, they made an appointment for December 10, we waited, they did not arrive, only to be told again the window had not come in. Meanwhile, we told them that windows will not lock! Numerous calls and no one has called us back.

One of the worst experiences I’ve ever had with a contractor. The sales people definitely sell well. But the products are either bad or the installation is horrible. And when you try to get them serviced, it’s impossible to get something set up. Got our back door replaced. It was never leaking prior to the install. Now it leaks through the back. We complained and they sent out a service guy who said nothing was wrong with it

Salesman was honest and straightforward. Company kept me informed of their progress. Chase and Daniel did a great job of installing my three windows. They look like they have always been there. The guys were polite and cleaned up after themselves. No qualms in recommending them.

I scheduled my appointment for today. No one showed up, I called, and they said it was for the next Sunday. Wasted my time!

That is worst company to deal coming in your home take a look your window tell you Cinderella story price for window and door is so sick that I think I buying Ferrari not window this company think we are not shopping around so joke tell me that my bay window cost 16000 can what a joke no thanks never this company again people do not buying his story

We were told by the person who measured the windows that he was a professional carpenter. When the windows finally arrived. His measurements of the windows were completely wrong on all four windows. Windows had to be remeasured by someone else. Waiting almost one full year they finally arrived. The two installers were fantastic. Now there is heavy condensation on all 4 of the windows. Called the company in Bangor. I was told to sent pictures to a different number. When I sent a text to the proper person i was told would help with the issue, the response was not a phone call , but, a text! The person told me and then sent me a blurb from google about the reasons for condensation was normal and that it was recommended that i run a dehumidifier in the different rooms where the windows are located!! I have the curtains open in the rooms all day and the baseboard heaters are below the windows! There has always been constant condensation on at least 2 of them. Now we have mold that grows from all the windows not in the sunshine. I sent pictures of this to the “Proper “ person and no response…. Please,….at least a response of some sort is needed . We spent almost $18,000.00 on 4 windows and feeling very much unsatisfied with the results of of the professionalism to the complaint . Is this behavior consistent and common?? We are unsatisfied customers!!..

Worst customer service ever, I have called many many times, I only got maybe two or three phone calls during all this time I paid half over several months ago, the first store that they wanted to put in was the wrong size, months later, no word again, one person had a death and family so I understand that, but there ought to be other people that can step up to the plate upon message upon message. I want my money back and I would like someone to call me.

No respect These idiots enjoy trespassing, spamming the world with their paper cards, as they walk past no soliciting signs.