Renewal by AndersenReviews of renewalbyandersen.com

My wife was misled by a pushy, underqualified salesman who lacked any real background in home improvements. I’m a retired General Contractor, now managing large-scale projects for a major company. At the time, I was away for work, and my wife was eager to replace the windows in our new home. She insisted on Andersen windows, so I advised her to contact Home Depot for quotes on Andersen A-Series or E-Series windows—two of the best products on the market. I know Home Depot is a primary distributor of authentic Andersen products, both retail and wholesale, and they have a reliable installation program. Unfortunately, my wife consulted with Renewal by Andersen instead and was pressured by a salesman who clearly lacked basic window carpentry knowledge. This individual, in my opinion, probably couldn’t even hang a picture properly. She ended up signing a contract for a $90,000 project that I could have completed for $20,000. By the time I got involved, it was too late to cancel the contract. It’s important to note that Renewal by Andersen operates as a local marketing franchise. While their products are technically made by Andersen, they are private-labeled and are nowhere near the quality of authentic Andersen A-Series or E-Series windows. In fact, I’d prefer Andersen 100 Series over Renewal’s offerings because the 100 Series is more contemporary and less bulky. Renewal by Andersen has faced multiple class-action lawsuits, but they seem to evade accountability due to their structure as small, independent franchises. The salespeople are not Andersen employees and have no direct affiliation with the company. For those seeking the real Andersen product, I strongly recommend avoiding Renewal and going directly through Home Depot or another reputable Andersen distributor.

we had a rep come out for new windows. big mistake. the cost is about $5000 per window. rep tells us how bad vinyl windows were and would only last 3-5 years. i pointed out window world windows in the porch (10 years old) and how the still looked and worked like new. she did not like that. while i was out of the room, she tells my wife if you don't buy ours keep the 25 year old windows we got. and thats where we are now. got a $10000 grant from state for upgrading and will let it expire.

The salesman said I had 1 year to pay "new promo" no paperwork yet he said when I wanted to see it. It was seven month to pay off without high interest. The patio door which replaced a 30 year old Anderson leaks cold air this winter. The inside is 3 to 4 degrees colder on a mild 25 degree day. It appears the outside frame is tight after having two call back adjustments made. The only conconcussion is the internal materials are substandard to the original Anderson product.

To me it's surprising anyone hires these guys. First of all, they are about 2x more expensive than a local installer. Why not support a small business instead? Additionally, these guys give you major notice they are deceptive. Their primary advertisement are "fake" handwritten notes that are mass printed. They are deceiving you right in front of your eyes and some can't see it? Or maybe they dont want to believe it. And they still fork over money. "A fool and his money will soon part."

The installers Cole G. and Julio A. did a great job on my bay window install.

Chris Taylor and Antonio V. arrived on time, knew the exact details about the installation of our door and executed the installation with efficiency and skill. They were personable and professional. The door is beautiful!

Install crew was great, but the product isn't. I Had these super expensive double hung windows put in a little over a year ago. They look great but perform lousy. They rattle when its windy outside and they leak air horribly bad. I had a service tec come over to check them and he said, "They are within tolerance". That was the end of it. 14K for 9 windows, and another 2k for a small slider and they all leak cold air in the winter.

First off, the windows are beautiful and of extremely high quality! The salesman that came to my house was very knowledgeable, professional, and helpful. Made us feel comfortable and safe paying $174,000 up front for the job of 52 windows. He acknowledged and understood the fact we had Home Owners Association (HOA) rules. After that point, the service went DOWNHILL fast! Install team reached out to us monthly but would never return emails or voicemail. Had 4 different primary reps assigned during the 7-month span. We made multiple attempts to reach Andersen install team, and NEVER had calls or emails responded. On 3 Dec (3 days before install), we finally reached our 4th rep, Luis. He had zero knowledge of the project, and Andersen had not secured a building permit. After he researched our project, he elevated it to a supervisor who acknowledged that the permit request had never been submitted—Andersen dropped the ball and used the excuse they were moving offices to Orlando. The workers doing the install were OUTSTANDING! However, communication with your install team was horrible! Throughout the whole process, we sent/voicemailed over 50 times, and had less than 15 replies. One of the windows arrived shattered off the truck, a crane got stuck in our backyard, and this whole process took 7 months. The installers were GREAT, but the communication and customer service were horrible. For the amount I spent, I will not recommend Andersen to any neighbors or friends. UPDATE: as of 23 Dec (56 days after providing info), I still do not have an approved building permit. 3 emails, multiple texts regarding the crane lift Andersen left in my cul-de-sac for 5 days—no response (7 calls from neighbors, and 2 HOA violations). They finally picked it up with zero communication. WORST customer service ever! UPDATE #2: after posting reviews, I now have a #5 (fifth) customer service rep assigned...actually calling me. So much for their "White Glove" service. I was considering impact windows for my other house as well--IT WON"T BE RENEWAL BY ANDERSEN.