Renewal by AndersenReviews of renewalbyandersen.com

We are on our 3rd project with Renewal by Anderson and have been please with all the patio door replacements and windows we have done to date. The entire process is easy and workmanship with the installers is top notch.

Read before you buy! One very unhappy customer of Renewal by Anderson, and here are the reasons. I should start by saying that I have owned homes with Anderson Windows and doors in the past, and they have been very good products. I guess everything does change, some for the good, and some for the bad. I recently replaced sliding doors (3 sets) using Renewal By Anderson. Even though their quote was nearly double any other company, we decided to use them due to their reputation and marketing message about their company. Concerning their advertising / marketing message. They want you to believe that they are a fully integrated company, meaning that manufacturing, installation and service are all one company. That is not true. During the installation, a simple question to the installer clarified that he was an independent contractor, tax identification as a 1099. This is not an employee and is exactly what all of the other window and door companies utilize for their work. They will tell you that the contractors are “their guys” but a 1099 is a 1099, and they can work with anyone they want. As far as the product itself, some parts are made by Anderson, and some are not. That is one of reasons for my issues below. The repair technician and the service center both admitted that the glass is subcontracted out to another company, and that Renewal by Anderson simply makes the frame. This is what they want you to believe. And of course, glass is the most important part of the product. Since that time, I have had problems with all doors, have had numerous services calls to “fix” the problems, and have an open work order out now for almost 8 months. The sliding doors on the second floor have been “repaired” twice, and the cold air continues to come through the doors. Each time a technician came to my home, some minor adjustments were made, and replacement of a broken seal were completed, but this did not stop the problem. During the last visit, the technician Caulked the outside frame of the door to prevent the cold air from coming into my home. Now….. if this was a “custom measured door” that was installed correctly, you shouldn’t have to caulk the outside of the frame. It simply wasn’t measured correctly or installed correctly, one or the other. The sliding doors on the lower level have another problem. The grids on the inside of the glass rattle loudly of you touch the door, open and close it. I have sent videos of the problem to the service center. The technician who was here last time said that the rubber bumpers were not installed on the grids. He even took a video himself and said that this was a real problem. The bumpers I am taking about are the little inexpensive rubber stoppers that you have on your kitchen cabinet doors to soften the noise when you close the door. My doors on the second level have them all along the grid inside of the glass, and there is no rattling when you open or close the door. There are zero bumpers on the lower-level doors. After numerous calls to the service center, I finally found out that Anderson didn’t make the glass! I was told that when they contacted the company that made the glass, they told Anderson that they sometimes put them on, and sometimes they don’t. This is ridiculous. There are no manufacturers that don’t have an SOP (Standard Operation Procedure). It is never left up to the employee whether to put them in place. Once again, no resolution since it is not all one big happy family. I strongly suggest that you do not use this company and save yourself a lot of money by contracting with another window / door company.

We spoke to our salesperson Cory Jones (908-714-6215) here in my kitchen in connecticut. You should give him a call, he'd love to tell you all about this situation & renewal by anderson's policies. He agreed that we could have air back door to replace.Due to lack of security and heat loss. He agreed to do the project for over $5,000 !! We explain to him that we are leaving on vacation for 3 months on january 27 of this year . With that in mind, he scheduled an install for friday the 24th. They then waited till within a week of the 24th and canceled on us because they didn't have the door. Why the hell schedule the appointment if you don't have the door you're supposed to install ?? We were extremely angry.I have an unsecured backdoor that I don't want to leave the way it is for 3 months with my wife and i not home. So I did the only thing I can do. I took yesterday off of work tore down the old door in the old door frame. Reboxed it in put in a new steel door frame and new door. I have called the company repeatedly for over a week, and a manager or supervisor still refuses us to call me. I am extremely angry. For over a week I have been calling all numbers associated with the renewal by anderson and nobody has returned return to my call... does this sound like something you'd like to deal with ? ME EITHER !!!!

Renewal by Andersen of Vermont is a franchisee of the national corporation and is not responive to questions or problems of Vermont customers. We found that the sliding doors we had purchased were much smaller than intended, obsuring a significant portion of the view that was the primary reason for having sliding glass doors on our deck. After a number of months of waiting for the doors, during which time it was impossible to reach the company by phone or email, when the first one (of two) was installed it was immediately apparent that we had a problem, but for over 2 1/2 months no one at RBA Vermont would speak to us or respond to our phone calls or emails. We finally contacted the Vermont Attorney General's Consumer Assistance Program, which attempted to negotiate a mutually agreeable solution. The solution may have been agreeable to RBA Vermont but we are not happy at all. The doors themselves are fine, but because of their sizes, they are not what we wanted. Buyer beware!

Arrogant Cras Not Knowledgeable about field Self Grifting (whose boat I am buying) LYING self aggrandizement basically Andersons Windows Sales people are a GRIFT the higher the sales REP charges the more they line their pocket with cash!!! 9 windows and French doors sale pitcher wanted over $54,000 CRAZY PRICE CRA CRA CRA CRA CRA CRA CRA- :{} Yeah right not going to happen! Then the follow up dude comes to try to repitch the sales - I said unPROFESSIONAL - rotten techniques and no real Veteran Discounts! Before you let these kind of sales GRIFTER'S in your house beware they are LOOKING for SUCKERS who will PAY high end prices for what can be made by most window companies. Best advice if your are thinking of Anderson's compare to local made HD Lowes and a HOST of other companies and CHECK their Warrenties !!!!

Doors look nice but operationally they are garbage. Overpriced. Sent someone back out to tell us we don’t know what we are talking about but expect anyone who cannot lift 75 pounds will not be able to lock the door.

I live in Republic, Missouri and I requested a quote for window replacement with Renewal by Andersen. When the representative arrived, it was more of a pressure play to get me to say yes. Even after quoting $40,000 to replace eight (8) standard size double pane windows and two (2) half windows. Just ridiculous! I don't remember the exact date but it was in 2024.

Despite the wonderful TV commercials I was terribly disappointed by the Fort Myers Renewal by Anderson. I was told the only way they would give you a bid is if you were there to sit with the salesman. Being 3,000 miles away I have always been able to work with contractors on my rentals via phone and facetime. I asked why would I have to be there in person and got no satisfactory answer. I asked for a manager to call me and I AM STILL WAITING :)