Benson
Andersen = worst company we’ve ever dealt with
Sept 4, 2024 paid $8,100 (half total cost) for 2 windows and a front door, along with the understanding our existing storm door would be reinstalled flowing install of the new front door. Install scheduled for 11/15/24 and cancelled due to permitting delay. Rescheduled for 12/12/24 and again cancelled for permitting delay. Rescheduled for 1/16/25 and completed that date-however missing cladding and finish work. Also we were advised our storm could not be replaced/would no longer fit in the opening. We learned from city permitting that the permit application was received on 12/19/24, well after originally promised install date. A rep (Johnny) from Anderson visited our home for over 2 hours 1/20/25 and documented multiple issues and assured us all would be resolved. Johnny expected full payment prior to this and we declined ( he had to call his manager for approval to not be paid). Johnny advised an automatic email survey would be sent and asked us to withhold completing to allow him to make things right/assure we were satisfied with with job. In good faith, we held off; however, subsequently found out only 14 days are available to complete the survey AND the Renewal site shows the survey was completed on 1/20/25-NOT BY US, BY WHOM THEN? As of 3/5/25, we have had 4 visits since initial install of 1/16/25 to complete external and internal painting touch up, straighten the door handle and replace a scratched handle, adjust the door as it would not close properly, replace weather stripping that allowed sun to shine through the door, install cladding, and complete door trim touch up. Each technician to visit said the cladding (exterior door finish) was not in their notes to be completed although it was noted as required by Jonny on 1/20/25 and assured in our discussions with the Service Dept (Jonathon) that cladding would be completed. Additionally, we spoke to customer service multiple times and were assured the cladding was in the notes to be completed. We have requested transfers to our contacts and supervisors multiple times and been denied. We also have been assured by technicians visiting the home that their notes would reflect our issues and requests for return calls. We have never received return calls, other than by a Custer service person to book the next technician. At this point we have no idea when or if our cladding ( that we have been told repeatedly comes with the door and should be in the Tampa warehouse)will ever arrive. We recommend no one EVER hire RENEWAL BY ANDERSON!