Renewal by AndersenReviews of renewalbyandersen.com

I had 15 windows and 1 patio door replaced 5 months ago first I have to say that their installation crew were great. But I noticed the door was not the correct color and looked to peeling and there was white underneath. I called and called till I had a project manager come out and take pictures it has taken me till April to have them bring a new patio door out to replace and when they arrived and started to install I noticed a deep scratch on the door I informed the installer, who in turn checked the rest of door which there were more parts damaged. So maybe third time is a charm when they replace it again. Very disappointed. Would not recommend Renewal by Anderson to anybody. As I stated installers were great.

Don't trust this company. They have hired a company that sends spam/phishing emails from URL's that constantly change and sometimes come from elicit and pornographic URL's. Any company that relies on deceitful marketing companies cannot/should not be trusted

Hello a few years ago I asked Renewal by Anderson to give me a price on 8 repayment windows. They came out and gave me a quote of $20,000 for the eight windows. I received three other quote also. From $3500 to $6500. A week later I get a phone call from Renewal by Anderson, the price now was $10,000. I settled for the Amish made window with a lifetime warranty on the frames an 10yrs on the glass for the $3500. I figured I could replace them twice for the same price by Renewal by Anderson.

the windows are very food quality, the installation was excellent, the follow up was not good. there was some minor damage from the installation. they sent someone out and he tried to rush the job so it was not done properly. he came back again and tried to finish it up, still not right, no one ever followed up, right now, I wouldn't recommend them. For what I paid for these windows, they should have been VERY ATTENTIVE.

No stars!!!! Anderson started our install on November 11th, 2024, bear in mind this was only 1 door going from a slider to a French door. The job was finally finished on March 13, 2025. I told them we wanted $5000 compensation. I told them this after they were done, and we were without the use of a door for 4.5 months. Bear in mind I offered to pay them $10,000 no financing the next day so they would get some of their money, but they said no. I wanted $5000 forgiven we have still not signed the complete job order. The way the job order is written is that we would acknowledge we were completely satisfied and then the financing would start, which would be one year the same as cash. We are not satisfied, 4.5 months without the use of a door, never knowing if it would lock of not, and the inconvenience of multiple visits by their installers until they decided we needed a new lock set. The one they brought with them on the day of the installation would not work so we went for 7 weeks with an Allen wrench for a handle on the inside and tape covering the hole on the outside. These people do not understand the inconvenience. They had to replace the door as the existing door the warped while they were waiting for parts. I am not a dead beat; I own my own business and if I treated my customers in the insulting way, they treated us then I would have no customers. They got an offer from us which we believe is fair, but now they will spend that money taking us to court So we were strong armed and into accepting a settlement of $2500 and supposedly we were going to get a check within a couple weeks. I haven’t seen a check and I still don’t believe that $2500 is enough money for the inconvenience. I believe all the staff is unethical and they’ve all been sent to snotty school and that’s how they act. It’s pretty sad a big company like Anderson renewal offers us chump change for something that was more than a pain in the butt. I got so sick of hearing especially from Josh Young in Grand Rapids that it was at their intent. What a canned answer. I will spread this review forever until I get what I asked from my original request of 2500. even trying to put tell them to imagine what it was like in our shoes fell by the wayside they don’t care. I would sooner board up my windows and use these people to put in doors or windows.

The sales person quoted us a much lower monthly financing rate than what the lender actually billed for. When contacted they essentially told us it was not their problem as they have been paid. So we are stuck with a monthly bill we can barely afford. The windows are good quality but incredibly over priced. Biggest mistake of my life!

Everything went great right from the start with the estimate and the emails regarding the time and date for the install which was just as it was explained to us and the day of the install the 2 installers Brad and his helper arrived just on time and got right to work on removing the old door which I had installed myself and it was an old Andersen . They commented on how Good of a job I did installing it there was no leaks or rot in the sill or around the frame . Things went great after that and the installation went very well. They were both two plesant young men and we had good conversations with them as things progressed. After everything was installed they proceeded to clean up the area and take away all the demoed pieces and left the place very clean.. We were very appreciative and commented that they did an excellent job from start to the clean up .. We would recommend them to anyone interested in a very efficient product and workmanship installing . In and out in less than a day Dale and Lyn

My 81-year widowed mom though she was purchasing a real n Andersen replacement door. She needed a steel entry door and she wanted a single window on top. It's not an Andersen door - it's a Legacy steel entry door and they charged her $5750 to install it. Same door at home Depot is $1000.