Renewal by AndersenReviews of renewalbyandersen.com

This is the second time I've had doors installed by Renewal by Andersen. My first experience two years ago was smooth and pleasant. Unfortunately, this most recent experience has been extremely disappointing. I chose to pay for the project upfront rather than finance it—something I now regret. I’ve learned the hard way: do not pay in full until the final inspection is completed. The crew that installed the sliding doors and window did a good job, but things went downhill from there. A representative briefly stopped by, looked over the work, and insisted that I pay the full balance immediately, even though the official county inspection was still pending and the window frame could not be completed until after that inspection. She promised the inspection would be scheduled within 10 days, but after that visit, she became completely unresponsive to both calls and texts. I was then directed to contact someone else in the office, who also failed to return my calls or respond to voice messages. Eventually, I received paperwork from the county, and someone from the office left me a voicemail to schedule the inspection. I returned the call immediately but never heard back. It has now been over two weeks with no response. The customer service has been appalling. It feels like once they’ve been paid, they no longer care about the customer. What good is a lifetime warranty if you can’t reach anyone for support? Based on this experience, I would not recommend Renewal by Andersen to anyone.

We received a 7,000 quote for a replacement patio door. Same door at Home Depot was 2,500-3,000. What a disgrace. SENIORS BEWARE!

In tucson area had windows installed by renewal by anderson. Bathroom windows were not what we ordered. When complained about them they tried to put off talking to us as long as they could. Finally talked to them and they stated nothing we can really do. We are still fighting with them months later. Our friends and family that have seen the windows have stated they will not never use them. Don't use this company. The salesmen are horrible at their job.

A family member reported to me the problems experienced with RBA (Renewal by Anderson) having windows installed. The windows are great, the problems were in communications or lack there-of with the company and the extremely poor treatment of a customer. The family member advised that it's RBA's policy to pay $250.00 for every follow-up visit after the initial install and in this case there were follow-up visits. The family member advised that RBA required the signing of an NDA (Non-Disclosure Agreement) as part of the acceptance money with additional requirements that prevented the family member/RBA customer from making disparaging remarks about RBA. I have seen the NDA. Just ridiculous and insulting!! Given the horrendously poor and insulting treatment towards my family member by RBA, I would NEVER do business with this company.

I decided to use Renewal by Andersen because of the excellent reviews I read in the Clearwater FL area. I even recommended both the salesman and the company. I now wish I hadn't. Before installation and additional time spent on additional installations went well. Both the office and the salesman Rodd were excellent, however after the installation and learning that the inspection of the windows failed inspection by the city, both the salesman and the office ghosted me. I sent numerous text messages, voice mail and email. No one returned my requests for assistance. I finally got a hold of someone in California who gave me a different phone number. That person commented and stated that no one made any entries of my many attempts to contact them. There was no record of me stating that windows failed the city inspection. They are supposed to be here next week to install a storm door, and the salesman is supposed to be here to discuss the next phase for additional windows. My advice? Stay away from Renewal by Andersen on the Clearwater/Tampa area and go with a different company. For the amount of $$ my wife and I spent, and planned to spend, we thought we deserved at least a simple follow up phone call. Someone needs to take some instructions on customer service.

Approximately 4–6 months after the initial installation of a large window in our main bedroom, we experienced significant leaking during the rainy season, which caused considerable stucco damage to our home. Andersen responded by inspecting the window and replacing the original frame with a different type. Unfortunately, due to the extent of the stucco damage, I was required to repaint the entire exterior of my home — not just a simple touch-up. A few months after the replacement, I noticed that the interior window sill trim was not replaced along with the new window, unlike the initial installation. Instead, a soft, wet-to-the-touch sealant or caulking was used to fill the gap, which remains unset months later. While the installers and sales personnel have been courteous and professional throughout this process, I am increasingly concerned about the long-term quality of the product. It has only been about two months since the replacement, and there are already visible signs of rust on the inside window frame.

FROM THE SALESMAN TO THE INSTALLERS IT WAS THE BEST EXPERIENCE I HAVE EVER HAD WITH A COMPANY. THE SALESMAN WAS NOT PUSHY AND VERY VERY NICE. THE INSTALLERS WERE VERY PROFESSIONAL VERY RESPECTFUL OF MY HOME AND CLEANED UP VERY GOOD. THE PRICE IS HIGH BUT THE WINDOWS ARE FIRST RATE. I WOULD RECOMMEND ANDERSON WINDOWS TO ANYONE.

Extremely Disappointed with Renewal by Andersen – Ongoing Issues and Zero Accountability We contracted Renewal by Andersen (Bangor, ME office) in April 2024 for a full-house window and door replacement at our home. Over a year later, this project remains incomplete, and the entire experience has been one of frustration, miscommunication, and repeated errors. Here are just a few highlights of what we’ve endured: We did not receive all of the interior trim on time, despite being told we would so we could stain it before installation. The exterior trim sent was not what was specified in the contract. We were told we’d have to pay extra to get what we originally ordered—so we had to settle for cheaper material. At the first scheduled installation (October 2024), we found out that our front door had never been ordered and the back door delivered was the wrong style, color, and configuration. We had to select a different product and color due to availability, completely departing from our original vision. On the second scheduled installation (February 2025), the replacement rear door didn’t fit. It took two and a half more months for them to bring another—on April 14th. That one was the wrong color again (green, not the black we settled for after they failed to provide the stained wood look we wanted), and it was missing hardware. Both doors were supposed to be keyed alike. We now have two doors with four different keys. Communication was a nightmare. We were bounced between multiple employees, many of whom failed to return calls or emails. Promises to follow up or be on-site were repeatedly broken. It felt impossible to speak to the same person twice, and no one took accountability. Despite being told the project would be finished before we left for the winter, it wasn't—forcing us to make two separate trips back to Maine from out of state, just to supervise the chaos. The "rush" on the corrected rear door? It took nearly three months. Now, we’re being told the green hue on the black door is a known manufacturer defect—and there’s no estimated timeframe for a fix. Same story for the door locks. And worst of all: our 12-month financing period expired while this incomplete job dragged on, and now we’ve been told we must reapply under less favorable terms, simply because the project wasn’t finished on time—through no fault of our own. This job has caused us needless stress, travel expenses, and disrupted timelines with other contractors. At every step, our trust in Renewal by Andersen has been met with excuses and indifference. For a company with such a reputation, this has been anything but a professional experience. Additionally, our attempts to obtain help from their corporate office has been a waste of time. I sent a very detailed email, with a follow up email 2 weeks ago - no response! I have left voicemails, no return phone calls. So far, it seems impossible to get any response. We cannot in good conscience recommend this company. If you’re expecting reliability, communication, and quality—look elsewhere.