Renewal by AndersenReviews of renewalbyandersen.com

A sales rep from Renewal by Anderson Windows came to visit my wife and I at our home. While presenting us options for purchasing windows, the sales rep mentioned several times a tax credit of over $20,000 after from that we chose to do business with Renewal by Anderson. Once we agreed to purchase the windows, we were then directed to GreenSky Lenders for the loan to purchase our windows. It was approved, and this started the process for our windows to be manufactured. In March 2023, the installers arrived at our home to install our new windows. The installers installed our windows in one day and transformed both the appearance and the energy efficiency of our home. The install was complete and our home looks and feels great. In 2024 we reached out to Renewal by Anderson Windows for the required information to take advantage of the tax credit that we were informed about by their in-home sales agent. The first document that Renewal by Anderson sent us showed a tax credit of $5,600, which was far less than what the sales rep told us in our home during the visit when we agreed to purchase the windows. We inquired with Renewal by Anderson Windows to get a better understanding of the difference between the amount that we were told initially versus this new amount of $5,600. Renewal by Anderson sent a revision for the tax credit amount in a separate document for $24,123. In the conclusion of it all, the tax credit that we actually qualified for, according to our state’s tax code, was $600 — and not $5,600 nor $24,000. If it had not been for hearing the amount of $20,000 repetitively by Renewal by Anderson Windows and Door Company for our estimated tax credit, we would not have purchased the windows from them. We would have kept the old windows we had before the contract, loan, manufacturing, and replacement. We have contacted Renewal by Andersen several times about this matter and their short answer each time is it’s the customer’s responsibility to know the tax code in their state. My contention is that if it’s mainly up to the customer to know, then the sales rep should propose the information. During the sales rep’s visit to our home we would’ve not known to ask about a tax credit, and the sales rep proposed for us to wrap up the deal that day; the only information we understood about tax incentive was what the Renewal by Andersen employee gave us. If in a car dealership a salesperson repeatedly told a customer they had a specific discount coming as a tax credit which gave incentive for the customer to make the deal, if this tax credit never materialized it would be a problem. Renewal by Andersen seems not to be concerned with predatory sales tactics from their sales representatives. The companies actions were also questionable by sending us two different tax incentive amounts when we requested the paperwork to file our taxes, all of this is highly suspicious.  Search for YouTube video, “LOVE OUR WINDOWS by RENEWAL by ANDERSEN WINDOWS AND DOORS -Watch This Before Your Consultation NOW”

Note: The windows in our home were installed before we moved in and the warranty expired a few years ago. One window stopped closing all the way. So in my quest to find which component of the mechanism went bad, I had to contact Renewal by Andersen whereupon a fellow in New York to the identification number of the product, informed me of the pricing system involved: $195.00 to come to our home and assess, Payment via credit card in advance, Ordering of Part and payment in advance, and $195.00 payment in advance via credit card to again come to our home to install. Instead of identifying the part that is defective, the tech ordered the entire mechanism at a cost of $158.00. All in all, taking from us 0ver $500.00 just to get the window to crank open and close. While it is commonly know Renewal by Andersen is expensive, when one's warranty expires, the cost reaches prohibitive, at least for us.

The worst business ever seems too good to be true more like a scam low quality very dishonest business definitely Are very desperate for business I wouldn’t recommend them NOT even to replace a doggie door. We live on a beautiful street with nothing but custom homes and no we do not have double hung windows. That tells you how much they’re desperate for business and their dishonest. There’s nothing on our street that uses those type of windows they must have the wrong street not good😏 Read their reviews they have tons of bad reviews 1.7 That is a bad score

Great sales representative Dylan, great installation team who measured, and installed. All together of the three companies I called in Pella, Magic Windows and Renewal by Anderson, I have no regrets! Renewal fit all my requirements! An amazing job and all around a great experience and product. I have been in the sales for many years and Dylan was great! The installation superb! At the end of the day you get what you pay for! Windows are a major life long investment. Be realistic about your budget. Thank you Renewal!

AVOID RENEWAL BY ANDERSON! Renewal by Anderson is not only a rip-off company but they insult a person’s intelligence with their high-pressure sales practices. After seeing a television commercial offering a 40% discount on a multiple window purchase, I called Renewal by Anderson to schedule a consultation. BIG MISTAKE! Once the salesperson got his foot in the door, I could barely get him to leave without consenting to a purchase. He was in my house for more than two hours. The scamming started from the get-go. He started his sales pitch by stating, “I can beat the deal you saw on tv.” Then he went on to tell me how superior the windows are, which I’ve since discovered IS NOT TRUE. My daughter recently purchased a house with Renewal by Anderson windows and doors, and they are relatively unsatisfactory. Next, he gave me a quote for the products which was over twice as much as other estimates I’d gathered. When I said, “no thank you,” he began adding discounts. In fact, he did this multiple times, but even his bottom line was way higher than any other quotes I’d received. What a SHAM! This is a public service announcement.

This has been a horrible experience. Six weeks ago I called to inform Renewal By Anderson that the lock on our back slider door was not functioning properly. They sent a technician to come take pictures and confirm that the lock was broken. He left, said he would order, I would be contacted. Later I am informed that it will be 6 weeks to receive a lock..what? They don't maintain inventory?! So I wait. The Technician comes today and did not have a new Lock Cylinder with him! Lock still does not function which causes us a HUGE inconvenience! I can only imagine if I needed the door replaced. Horrible, horrible, horrible customer service. I would not recommend.

The commercials are nonstop day after day on TV so you have to wonder why beg for business. Flyers are always showing up in the mailbox saying there are installers in the neighborhood doing a job for a neighbor. As a homeowner I have owned more than one house in my time and those flyers find their way to every house I have owned in different neighborhoods so that's just a load of bologna that there is someone installing windows, doors, etc everywhere I live. Just think if you decide to move to Santa Claus address then they will send you flyers to his workshop as a Christmas list saying they are in the neighborhood installing windows and doors in the neighbors igloos... What a joke and with the bad reviews I would never even think about buying anything from this company

I ordered 9 windows in Nov 2024, the representative spent 3 hours showing me the windows. Then a second representative went over ever thing, the wrong color was ordered, he caught the error. They told me they would arrive about Christmas. They arrived in Feb 2025, I would have never ordered them if I had known. I took off work as I was told the installation would be 2 days. They arrived and took two windows out, the installer in charge was saying this isn't right, this is not going to fit, and I asked what is going on. Long story short, they ordered the wrong windows. Didn't tell me until they were leaving on the first day and only put 2 windows in the whole day. The installation took, 4 days, I had to get a neighbor to set at the house because I hadn't planned for 4 days off. I asked for the supervisor to come talk to me and tell me what was going on, he never came. I have since asked for a supervisor to speak with me no one will call or talk to me. The end of all this mess is, windows were installed that I did to order. The installer didn't know how to do some of the work and he told me he called his supervisor and told him he did not have experience in what he was asked to do and that he felt inadequate. Today, is May 13,2025. I have the wrong windows, a sloppy job, and the run around. I have called numerous times I talk to the concierge, who if very polite and sympathetic but gets me no where.