Renewal by AndersenReviews of renewalbyandersen.com

Im not certain how their windows perform because I couldnt get through the sales process. They will only give you numbers in person and try strong arm tactics to make you sign up immediately so you can't have a fair and quality bid process to get the best product for the money. There is generally a good reason when a company is afraid of a fair bid process. If I cant get through a pricing process I cant imagine what it would be like if any problems came up.

Customer service is horrible. One must go through central call center located in MN and leave name and number so someone will call you back--but they don't. Proprietary hardware, so that if something breaks or wears out, must go through Renewal by Anderson and their service techs to do replacement. Must pay up front for service call and part--even though it might take 6 weeks for them to get the part--and the service call is extremely expensive. Thus, using your money for free. The Renewal by Andersen of today is nothing like it was 10 yrs. ago.

the patio door I had installed at a cost of $10,000.00 is leaking more rain than the builder grade crape they took out. Was to have a service call today and it was a no show and no notice they would not be able to make the appointment. There is no flashing over the top of the door and I believe it is not sitting on the plate as the rain is running under the threshold onto the wood floor. Do not get a renew by anderson in the Atlanta area if you are smarter than I.

This 5-star review is for Mr. James French only. I wish to express my deepest gratitude to Mr. James French, “Experienced Manager” from Renewal by Andersen’s Tampa Office, who arrived at my home June 25, 2025, to complete the final write-off of two ornamental hurricane windows that dragged out over a year trying to complete the scroll framework that was either manufactured incorrectly, missing parts or both. Mr. French listened to my stressful experience with heartfelt concern and sympathy. I related that I, a senior woman of 81 years of age, with serious health issues, living alone, had to repeatedly move large wall hangings and heavy furniture back-and-forth multiple times for months that stretched into over a year, to provide easy access to windows for scheduled installations that were either cancelled for lack of materials or unable to be installed due to incorrect manufactured sizes, missing parts, lost, etc., causing me prolonged physical and mental distress. I explained that the first crew, unbeknown to me, tore my expensive ornamental customed-made polyester honeycomb sunblocked shade when removing to install the large arched hurricane window, and that I was given as compensation, after much resistance, $200.00 for a shade that cost over $700.00. Mr. French genuinely apologized for my negative experience and assured me that he would do everything possible to help me be fully compensated to purchase a new shade. True to his word, he called me the next morning with the good news: full compensation was approved. Renewal by Andersen Tampa Office is extremely fortunate to have Mr. James French as their liaison representative between Company and Customer, bringing immeasurable value to both. Gratefully yours, Valerie Khamis

Absolutely the most horrible company to deal with. Signed an agreement in April of 2024 and had 2 main doors with storm doors installed in June of 2024. (My house is 25yrs old and only decided to upgrade for something nicer) What an absolute nightmare to come home to. Trim looked like it was cut with a sawzall,storm doors installed binding,screw missing in main door hinge,installed crooked and the list goes on. It was so horrible they came out and said it’s going to be a redo. They came back out and removed my front door and storm doors installed,reinstalled the front,supposedly fixed the side door and had no storm doors for quite some time. They come back,install storm doors and bottom screen mechanism is broken on both. Then on a heavy rain water was leaking pretty bad between the storm door and house. They come back AGAIN at 1 year later and have to remove storm doors installed because it’s coming apart and hanging. Also had to straighten the main door because it wasn’t installed plumb. All this crap for 17k and a years worth of nightmares. I have a whole folder of pictures but can’t post them. Time to lawyer up.

The company could listen to their customers instead of overstepping their boundaries. They wanted to do what was best for them, not me.

At intial install on a rainy day, they didn't inspect new windows. Had both of our original windows out before they discovered BOTH new windows had defects-broken glass and scratches. They had to reorder. New windows arrived, but at install, one replacement was found to have scratches on interior paint of grid-and the grid was poorly fit-with noticable gaps between the grid and the frame large enough to insert a penny into. We reordered TWICE more to "fix" the issue. Months later, the fourth window, which they allegedly unboxed and inspected-has the same issue. We received a small discount-but what a headache. They charge a premium and don't deliver on a premium product.

Only one installer came to replace our outside doors. He could not get the doors into the frame, so I had to help him with my bad back and hip. Then he broke our outside lights but never said a word about breaking the fixture. Next time I will use a local contractor with real installers.