Renewal by AndersenReviews of renewalbyandersen.com

I requested quote for all windows and they quoted like 55k which was almost 10% of the house price. This happened couple of years back. Nowadays I see they claim the house price goes up by 10% and it matches with their quote. This is dumb. How can you say that? What if I am not selling house? The sales tactic is laughable. Actually even a Vinyl windows gives 25 years of guarantee nowadays so why I care if you give lifetime guarantee? How many years we will live anyway. This company should close themselves.

The windows are very, very heavy.It's good for weather.However, very hard to open and nothing to hold on to too open them without getting fingerprints all over them. The screens are okay, but the metal latches to lock them in are cheap and can break very easily. Felt like I paid too much for what I got.

Dear window people, I am so excited about my new windows! They’re bigger, I can see forever when I look out. My windows were over 100 years old and I couldn’t even clean them. They had ropes and pulleys and were very heavy! Gene and Caleb came out to install them and they were very precise and professional! I wish that I could have gotten the windows sooner. They have made my home look 100% better! From the looks of them my home will be warmer in the winter and cooler in the summer!

Charge my elderly relatives $24,000 for a new front door and a new back door to their small family home. Scum.

We had a DISGUSTING experience with Renewal by Andersen of Greater Maine Bangor. Salesman walks in sees almost new house: 20 years old with original Anderson doors. He knows we have standard size doors and that selling us custom sizes (what Renewal says they do) is wrong but he continues. During the sales process, we were told we needed custom-sized French doors and full frame and casing replacement. Then the measuring expert comes says standard sizes work and we save 7%. They rip out frames and casings anyway and put in new everything including the exact same size doors as we have. Then we find our old doors fit in the new frames. Great way to treat your best customers! Horrible installation too! Doors open on their own, the door frames are visibly out of alignment, there are gaps covered with excessive caulking, and the doors are drafty unless locked. They also rattle when closed. Weatherstripping began failing within days and repairs didn’t last. During installation, parts of our wired security system were removed and returned disconnected, leaving it non-functional. We were later told we were responsible for removing it, even though nothing in the contract said that. We also had personal property damaged during installation. Overall, this experience involved misleading information during the sales process and substandard workmanship. For the price charged (about $46,000), we expected much better. I would strongly recommend getting multiple quotes and asking very detailed questions before signing anything. If there is more than one page of fine print run for cover. Our contract is 12 pages long.

Absolutely horrible! A $14,000 entrance door? Nothing fancy. I thought the reps lap top was not working correctly. How many people actually buy from this place? Please get more quotes. We bought a beautiful entrance door for 1/3 the cost..bought from Menards and hired a guy to install it. $5000

I'm one of the lucky ones that experienced Renewal By Andersen's horrendous customer service in time to cancel my contract. The salesman that wrote my contract agreed to a post dated check for down payment to allow time for me to transfer funds from other accounts. My bank called me to tell me I was overdrawn the next business day. They provided a photo copy of the post dated check that had been cashed by Andersen 4 days before the date on the check. I immediately called the salesman and of course went to voicemail where I left a message. I called Andersen customer service and the agent took no responsibility. I insisted on speaking to a decision maker and was passed along to "accounting". Again I got "we'll get back to you". I let them know time was of the essence and I would need to stop payment on the check and cancel the contract to protect my bank account from being overdrawn. They said they never cashed the check and even stated they had it in hand. To prevent this overly long post being even longer, suffice it to say Andersen's response will be to first disavow responsibility, then blame the customer, then once irrefutable evidence is presented, finally "take responsibility". This company is not to be trusted and will not live up to it's lofty promises. BUYER BEWARE!

This company is the worst I ever had doing home improvement work at my home. It took 10 months to install 5 window openings. It took 7-8 weeks for the first install. 2 of the windows were of the wrong design/pattern and 1 window had a large hole/gash on the outside window frame. We had to wait anther 6-8 weeks for new windows to be partially installed because the crew had to leave and didn't speak english. That crew left 2 drywall holes at the top of the 2 windows which they covered with our blinds. Also, they said they only use in house installers which we found out was B.S. because they are not W-2 employees. Communication was extremely poor and all they do is lie to you. We paid 29,000 for the windows,suffered slot of disappoint and received no compensation for what they put us through. Please stay far away from this company because they are the worst of the worst people to deal with. They are very overpriced, offer poor workmanship and never stop lying to you. 0 stars is what the deserve!!!!