Renewal by AndersenReviews of renewalbyandersen.com

My parents, who are 84 and 85 years old, signed a contract for a front door with sidelights and a storm door totaling over $18,000 — even after a veteran discount was applied. Within one to two weeks of signing, my father was diagnosed with Stage 4 cancer that has metastasized to his brain and throughout his body. His time is very limited. Because of this devastating diagnosis, I contacted Renewal by Andersen to cancel the order so my parents could preserve their savings for medical treatment, funeral expenses, and the many unexpected costs that arise during end-of-life care. Although the representatives I spoke with were polite, the company has refused to waive a $4,273 cancellation fee and is insisting on payment. In addition, the overall price of more than $18,000 for a front door package raises serious concerns for our family. When elderly homeowners agree to projects of this size, especially at prices that appear significantly higher than what many would expect, it is hard not to question whether seniors are being placed in financially vulnerable positions. At a minimum, it leaves the appearance that elderly customers may not be receiving the same protections or pricing considerations others might expect. My 85-year-old mother cannot afford to pay $4,273 in cash, particularly while preparing for her husband’s passing. We understand contracts contain cancellation terms, but extraordinary medical circumstances call for compassion and reasonable discretion. Instead of focusing on spending precious time together as a family, we are forced to deal with a substantial financial demand during one of the most painful periods of our lives. That is deeply disappointing.

Buyer beware. Would not recommend. no character to the windows they look very industrial flat, thick and plain. The TV commercial is very miss leading. the crew rushed through the installation. I have not seen such poor workman ship in 30 years of being in or around the construction field. To start they removed the wrong window and had to put it back after I told them that they removed the wrong window. The crew had to redo the metal trim because it was not what was agreed a pond at time of purchase. told the crew it was not correct before it was install but was told that is how they do the trim and have never done it with the brick mold effect. I had to contact the manager to have it corrected. the workmen ship is not good at all, the trim does not go under the siding, they hide their mistakes or lack of knowledge with a lot of caulks, what a mess. might last 2 years, (time the installation is guaranteed) The special ordered door they installed did not come with the brick mold outside trim, o the put-up metal trim, nothing but foam behind it, good place for bees and bugs to nest, couldn't match the width of the existing trim because they would have had to cut the siding. Gap top of door uneven, Board sticking out from under the door. long enough I could go on and on. Note, after this review I was contacted and Gary sent a different crew to correct all the issues and corrected the poor workmanship from the 1st crew. should not had to go thru this in the first place.

We wanted to get a new slider for our back deck. Well after expanding our dining room and adding a new deck and roof expansion for the deck there was a post installed too close to the slider. Ryan Stovall went above and far beyond trying to make it work for us. Made several trips out taking measurements referring with colleagues, but to no avail. Even though it did not work out, we were very impressed with Ryan. Thanks for the great customer service Ryan!

Oh where to begin.... Um let's start with the quote. We were looking at getting 14 windows and a French door replaced. I've heard renewal by Anderson was expensive but was absolutely appalled by the quote $127,000. Yes you read that correctly. 1/3rd the cost of the house. After being displeased with the original quote the sales rep went on to offer discounts bringing the quote to somewhere mid $90k still absolutely laughable. A simple search shows they've been in multiple class action law suits with false advertising, inflating prices and offer these "limited" discounts to pressure the buyers into making a split second decision when in reality the "discount" never actually disappears. Definitely shady business tactics and they will absolutely not be getting any money from us. These are used "car salesman" to the absolute worst extreme.

The experience was fine. Installation seemed professional. Yet worst decision for our house that we have made. We are sick about it. We have an historic home and the inside of the vinyl windows look cheap and crappy. We have ordered special wood paint to try and make it look like wood instead of really crappy plastic. The hardward looks like cheap bathroom hardware. I guess we will now have to spend 2000 dollars to get the brass hardware. Our wonderful deep window sills are now gone. WE ARE SICK... JUST KEEP YOUR OLD WINDOWS!!!!...You will never get your money back in electricity savings to make it worth ugly vinyl!

Shawn Flaherty, our sales rep, handled our business very professionally and efficiently. Our high quality doors & screen doors were delivered and installed within the expected timelines. Cody Lyons & Doug, our installment techs were first-rate! Would highly recommend Renewal by Anderson.

Nobody answers the phones in any department but the ones designed to sell you something. They don't even answer for their own employees trying to call on your behalf. "Billing department" just has a recording saying they are unavailable during the middle of a weekday when they are supposed to have hours 7am-10pm, or 10am-6pm depending on who you ask but neither matters because apparently they are just permanently closed.

Jonathan and staff did a great job of installing my patio door. I watched meticulous fitting during the install & was impressed all parts come together and looks great.