Renewal by AndersenReviews of renewalbyandersen.com

I spent over $50,000 having all my windows and doors replaced by Renewal by Anderson. When I called Thursday to inform them I couldn't get out the front door of my home, the only access to the front of the house, they said they couldn't get anyone to fix their defective door until 6 days later. I expressed my concern about it being a fire hazard since I could only open the garage door to get out to the front yard in case of a fire or for any other emergency, but it made no difference. Renewal by Anderson still said it would still take 6 days before they could send someone to fix their defective door. I spent a huge amount of money after they promised they stood behind their self manufactured products with an extended warranty. But when it comes down to it, they have horrible customer service. They are not standing behind their promises or products!

The first thing that impressed me was the patience and consistency of the company. Replacement windows seemed out of our price range, but we had old wooden windows that could be drafty and sometimes stuck. The “salesman” who came to my messy, cluttered house to give us an estimate never made me feel like I should have hired a maid before contacting them. They left us that day with a firm price that was good for a year. It seemed like a lot of money & I was not quick about making a decision. In fact, I let the year go by and ended up calling them again. The price did go up, but it was less of an increase than the inflation rate. I never once received a call pressuring me to buy the windows. Eventually, we replaced all of our windows with the company. There are many beautiful and more expensive window styles shown on the website. They look impressive and if I was independently wealthy, I might have chosen something fancy. I’m not & I’m sure they could tell that by looking at the way we lived. I felt no judgement, but they helped us figure out the most economical way to replace the windows and bring my older home into compliance with new laws regarding egress. I had thought about how I would get out of my home if there was a fire and I couldn’t get to the first floor. I thought I could squeeze through the opening, but I never tested the theory. Now at least one window in every living space opens widely and I definitely could make it through if, God forbid, I had to. We ended up with all white windows, because they were less expensive & we use our home to live in, not as a showplace. No fancy designs, but they still look and work better than the original windows. Our windows were slightly different sizes but they manufactured windows that fit the openings. When the windows were installed, I was recovering from surgery and was actually in my bed when the windows were installed. It was winter in Maine, so it was cold outside. The installation was quick and drama free. The windows fit well, the installers were friendly and spoke English. We chose to finance both because we didn’t have the cash and the terms were very reasonable. I can’t remember the specifics (that surgery was for a brain tumor) but my older son, who is very frugal and very good with math, assured me the deal was both good and solid. We were able to pay for the windows without incurring a finance charge. I don’t plan on selling anytime soon, but when I do, I believe the windows will boost the price and value. In the meantime, they reduced any drafts and lowered our heating costs. I can’t recall the date exactly. I have given my best estimate.

zero pros. They prey on the elderly and uneducated people to get them to sign 20 year financial contracts for products that are 1000% higher then the next highest competition. Management are truly heartless cowards that are making well over half million a year to work part time. And during the training process. We are brainwashed to deceive people and lock them into low payment loans and tell you there 0% person loans and we are not to EVER inform the client that it’s only that for 2 years then goes to credit card interest for 240 months. 20 years!! These people destroy lives and god forbid an employee question them on it. Travis the main training and sales manager is the most crooked little man that gets a high from ripping anyone off and destroying anyone that gets in his way. If it be family. Elders. Mentally unstable. He’s a very bad individual and please look into this and do not fall for it. They will Come after you. They are an United States company from Alaska that not long ago moved To British Columbia as they seen a massive population to scam and profit from. Mark my Words. There main office is in Vancouver. Travis the con artist is about 5 foot 6 and walks as he’s 7 foot 2. And that speaks volumes.

This is for those of you who haven't decided yet on installing new windows in your home. While Andersen IS "thee" elitist of them all and priciest? By NO means are they substantially better than many other window vendors, at least? In the Las Vegas area. The quality is there and the workmanship. But I've used another windowmaker whose been around Vegas for "eons" who did my home beautiful, strong and well fabricated windows for one third less the price. I also can't say much for the warranty of Andersen, as it was like "pulling teeth" to get them out and consequently? I wound up calling another vendor to assist with a minor but NECESSARY problem. Choose wisely and please, don't be fooled the their OVERadvertising.

We had renewal by Anderson replace a sliding door, front door and large bedroom window. This was $26,000 after a $10,000 discount. The salesman was great. They ordered our front door in the wrong size. This resulted in issues with the trim and looking very sloppy on the outside. ABC seamless installed and had to use large amounts of caulking to make up for the wrong size door. Now with painting our home and the caulking, it will cause issues having a smooth finish. They ordered the sliding door to open the wrong orientation. Very disappointed we paid the amount of money we did for this resulted.

As a fenestration professional with over two decades of experience in the BC market, I feel a moral obligation to call out the predatory tactics this company is using on homeowners in our community. I have reviewed their quotes and heard directly from local homeowners who have been subjected to their sales pitches. ​First, their pricing is completely detached from reality. Quoting $12,000 for a single 8-foot by 4-foot fixed (non-opening) window is nothing short of extortion. They attempt to justify this astronomical markup by touting their fiberglass/PVC extrusion. The building science simply does not support this cost. You can achieve the exact same U-values and strictly adhere to NAFS standards and the National Building Code with high-quality vinyl or standard fiberglass windows for a fraction of that price—typically under $3,000 on the absolute high end. ​Worse than the pricing are the high-pressure, manufactured-urgency tactics. They insist that every homeowner on the title must be present for the initial and only visit. This is not for your convenience; it is a calculated move to trap you into a one-call close, forcing immediate signatures on financing documents and personal guarantees before you have a chance to research, breathe, or get a second opinion. ​A reputable contractor will diagnose your home's actual needs, provide a fair, fact-based quote, and give you the space to make an informed decision without breathing down your neck. Do your research, get multiple quotes, and do not fall for these predatory, high-pressure financing traps.

We had the worst experience with RENEWAL BY ANDERSON. We met with the sales person and went through the process of picking new replacement windows for our home. The sales person suggested a particular set of windows to be mulled with the picture window we choose.The sales person when explained how the windows would operate or look because he didn’t have a sample of them. We took his professional suggest. A month later a gentleman came out and measured the windows and placed the order. About six weeks later we received a call to schedule the installation. We explained to the scheduler we would not be available to be present during the installation but we could have our neighbor let them into the home to complete their work, that was except-able so the install was scheduled. They arrived on-time and installed the windows. When we arrived home we went to inspect the job that was completed. As we looked at the picture window you could see the window locks to the side windows in the view of the picture window, very ugly and disruptive to the view out of the window. The we opened the windows that slide directly into the picture window, so with the side windows open you can’t look out the picture window because it’s blocked by the frames to the side windows. We installing called our salesman and told him that we did not like the windows and we were never explained that this window would have these intrusions blocking the picture window. He said he would contact his manager to see what they could do to rectify the situation. We received a return call later that evening by the salesperson stating that his manger said live with the window for a month or so to see if it wasn’t a problem at all and to see if we could live with it as is. We have called back several times to tell them that this window was absolutely not acceptable. We have never been called back to fix this problem. Every time we speak to someone they say they will have a Manger call us ASAP to fix the issue. Never a call!! The funniest part about this story is we had a customer service representative call us to ask us how our installation went, we explained that it didn’t go well at all and explained the situation. The representative apologized claimed she would look into this and make sure her direct boss would call us to resolve this. Never ever a call back. At this point we believe are only recourse is to take this company to court. This is unspeakable service after spending close to $16,000.00 for a product this is absolutely awful. We would never ever recommend this company to anyone, if it was possible to rate them as a 0 we would as you could imagine.

Called for an estimate for 13 windows 50k. Then said the estimate was good for 6 weeks with that price and could go up depending on material cost. Thats over 3800. for each window. Thats over double of what other companies charge. Way over priced