We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have been able to work closely with the team at Reliant and they are talented and customer focused. They are doing amazing things!
Response from Reliant EnergyAug 31, 2026
Thank you so much for your wonderful feedback, Amadeus! We are absolutely delighted to hear that you are satisfied with the service you receive from Reliant. Knowing that we have met your expectations truly means the world to us, and we greatly appreciate you taking the time to share your positive experience! Thank you for placing your trust in us and for choosing Reliant to power your home. Customers like you are the reason we strive every day to provide exceptional service, reliable energy solutions, and the care and attention you deserve! We sincerely appreciate your loyalty and support, and we look forward to continuing to serve your home and energy needs for many years to come. Thank you again for being a valued part o this awesome family! Have a beautiful day! - MF / Digital Care
DA
Dylan A.
Honestly reliant is great
Honestly reliant is great. I have had the chance to work pretty closely with several reliant employees and I am always very impressed by how much they care about their customers! Love these guys and would highly recommend.
Response from Reliant EnergyAug 31, 2026
We love serving you and showing you just how much we value your loyalty and preference, Dylan! Thank you for sharing your excellent experience with us: our goal is always to serve you the way you deserve, and we love knowing you're satisfied and happy with the services we have for you! Thank you so much for recommending us to your friends and family, that's the most wonderful gift you can give us! Please make sure to take advantage of our Referral Program where you and your referred friend can earn a $50 credit, you'll have more details about this program at https://www.reliant.com/en/residential/customer-care/account-management/customer-referral-program.jsp. Thank you for trusting Reliant; we will always take the best care of you and your home, and any time you need us, we will be here for you! Loving regards! - MF / Digital Care
AN
Anthony
Took My Money, Promised Same-Day Power, Left Me in the Dark
Avoid Reliant Energy at all costs. I called to set up new service, submitted my lease agreement and ID for verification, and paid the $99 deposit. Their customer service was completely awful—I was repeatedly hung up on, promised same-day power activation, and forced to escalate through multiple supervisors just to get answers.
After jumping through all their hoops and taking my money, they casually informed me I would be left without electricity for 2 to 3 days. Completely incompetent and unreliable. Take your business elsewhere.
Response from Reliant EnergyAug 31, 2026
We are truly sorry to hear you feel this way, Anthony, and we sincerely apologize for any inconvenience you may have experienced. It is disappointing for us to know the hard time you've had. Please know that we remain here to support you and would welcome the opportunity to assist if there is anything we can do for you. You may contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm. We will always be here for you and sincerely hope to have the opportunity to serve you the way you deserve. Have a great day! - MF / Digital Care
ST
Sharon T.
Everything about this company is wrong
Everything about this company is wrong. Not only are they constantly guilty of false advertisement, and shady sales pushes inside stores, where they lie about everything to get people to switch to Reliant, their business office and payment systems are garbage. I ended my account with them, because I was moving to a place where I wouldnt pay utilities. That was when I started being unable to pay, the app basically just wouldnt let me. My bill amount also just randomly changes amount due. It was $46, it let me pay most but not all of that. Then the bill showed 26 cents, and it wont let you pay less than a dollar, so I paid a dollsr. Then I get a bill for over 300, after the account was closed. Tried to argue the bill but how do you argue with people you cant understand or who dont g.a.d.? Paid part of that, went back two weeks later to pay the rest, and it wouldnt let me, bill stands now at $100 because the system wouldnt accept my payments at all over the past 4 months. Tried calling them, you end up trading accents with people you can't understand. Tried chatting with an associate online, they could not find a bill. Now, after 5 months of trying to pay these people off, I get an email notice from a collections agency that doesn't even include the supposed amount owed? Im just supposed to email them my bank info and let them take all they want, whoever they might be? Don't sign with this company. Just dont.
Response from Reliant EnergyAug 31, 2026
We deeply regret the situation you described in your comment, Sharon. We offer our sincerest apologies and are saddened to no longer be your electricity provider. We can imagine the frustration you experienced and are truly sorry, we know it’s important to feel heard and supported when things go wrong. If you’d like someone to take a closer look at your account, please feel free to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: our team is available to help. Thank you very much for this valuable feedback. Have a nice day! - MF / Digital Care
LG
lakshmi G.
this reliant energy doesnot deserve 1…
this reliant energy doesnot deserve 1 star also. i would not recommend to anyone.i regret to be the part of this reliant more than 5 year because they have been charging me a extra bill. when the contract come to the end, i choose different energy and now they end up charging me a unexpected high bill more than a double of my monthly average bill. think twice before switching into reliant
Response from Reliant EnergyAug 31, 2026
Good afternoon, Lakshmi, we're sorry to hear about how things went, especially after being with us for more than five years. We are sad knowing you have lost the opportunity to energize your home and appreciate that you chose us, and we regret that you feel this way in the end. If there is anything we can assist you with, please do not hesitate to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm; we will do everything in our power to show you that we care about you. Best regards! - MF / Digital Care
JA
Jorge A.
I would not recommend Reliant
I would not recommend Reliant to anyone. Their customer service is mediocre at best, their rates are unnecessarily high, and when you actually need help, they offer little to no real solutions.
It seems like every representative gives a different answer to the exact same question, making it almost impossible to get consistent information. A common excuse is, "The computer won't allow us to make that change," instead of taking ownership and trying to resolve the issue.
On top of that, be prepared for unexpected fees and extra charges that make your bill even higher. Overall, my experience has been frustrating from start to finish.
Save yourself the headache and look elsewhere for an electric company.
Response from Reliant EnergyAug 31, 2026
Thank you for taking the time to share your feedback, Jorge. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any frustration this may have caused. We value the trust you place in Reliant and would appreciate the opportunity to learn more about your concerns and work toward a resolution. Please contact us anytime at 1-866-222-7100, available 24/7, or chat with us online at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm. We would be happy to assist you and provide the support you deserve. We wish you and your family all the best! - MF / Digital Care
TM
Tricia M.
Reliant is pitiful
Reliant is pitiful. You cannot reach a person, you cannot chat. I have solar panels. I am required to use Reliant only. So Reliant can suck all they want and there is nothing I can do about it. When my cc expired, I updated FOP online. I paid my last bill 28 days ago - on time. Today I got a disconnect notice. My account reflects the FOP chosen by Reliant. I have no choice. Did I mention speaking with someone is not an option? IF YOU HAVE A CHOICE, STAY AWAY FROM RELIANT. It's better for your blood pressure.
Response from Reliant EnergyAug 31, 2026
Good afternoon, Tricia. We are concerned to hear about the poor experience you have had, and we are truly sorry. We would appreciate the opportunity to speak with you to learn more details, provide appropriate assistance, and work together to find the best solution to your concerns. Please do not hesitate to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm; we are committed to assisting you as you deserve and showing you that we care. Best regards. - MF / Digital Care
NL
N L.
Been with this company for 5 years ! RELIANT ENERGY SCAM !!
Been with this company for 5 years !! Changed / auto-renewed my contract with 2 year minimum term and penalty of $295. i moved and they demanded $295 early termination fees. i called them explained them that i have been with them for 5 years !!! and this was auto-renewed without my consent. THEY SENT TO CREDIT REPORTING AGENCIES. AND ARE HARASSING ME NOW FOR $295. I dont want to pay for what i dont own !! Was good but recently they resorted to scamming and billing fraud due to customer decline. !! be very careful. Find out if Tesla Energy is in your area and sign up. more peaceful and no sneaky middlemen frauds.
Response from Reliant EnergyAug 31, 2026
Hello N L, and thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how upsetting this situation must be, especially after being a valued Reliant customer for five years. We never want our customers to feel frustrated or concerned about their account, and we sincerely regret that this has been your experience. We take concerns regarding contract renewals, billing, and account handling very seriously. If you're open, we'd appreciate the opportunity to review this matter to better understand what occurred and address your concerns directly. Please contact us anytime 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, our team will be happy to investigate this matter further and provide support. Thank you for bringing this to our attention. Best regards! - MF / Digital Care
