Regal CinemasReviews of regmovies.com

All I wanted was to get the prices for tickets. Regal wants you to go to their website or social media. Phone numbers don't work. When I tried calling my local theater the recorded message gave me another phone number with NO AREA CODE! Can't get in touch with corp either. Finally found a phone number for Corp Customer Service. He was able to give me prices. Next.... They still have $5-$8 Tuesday prices for EVERYONE online. Wrong! You have to be a "member." It's actually $10.50 for non members. They have so much misinformation that they apparently don't care is out there. Why don't they clean it up? Why is there no obvious and correct phone numbers for Customer Service? I think I may just find another theater.

I booked tickets online only to find out I was charged an extra fee for doing so to the tune of $6! Then we visit the concession stand and ordered the smallest bag of popcorn, 2 waters, and one hotdog and my total was $30.78! I almost fainted at the total! Lastly, we then sat through 33 MINUTES OF ads and previews before seeing the movie. This WAS and WILL BE my LAST and only trip to Regal Cinemas. I can go to CimenaCafe for a 10x better experience and order an entire meal for $12.95! Really pitiful how they take advantage of people’s pocketbook!

Aweful. 30 minutes of commercials. I’ll never go here again

Got notice that my AMEX on file denied payment (I had to close the account that same day due to a security issue). Went immediately on the website and registered a new form of payment ..but could not delete the old card. Then discovered that the payment actually cleared through Paypal...which is not registered as a form of payment; scary. Started a long and futile email exchange with them to get to the bottom. They clearly did not even read my first email. After several more, they told me I had to make the changes required on the app. The app however showed no registered forms of payment for my account. Ended up cancelling the account to clear out any possible future payment screwups. Then attempted to establish a new account ...'system unavailable'.

If you’re thinking about subscribing to any monthly or yearly subscriptions with regal. Be very cautious. They make it difficult to cancel and even after messaging them about my cancellation they respond and still push it out one more month to charge you one more time even if you meet minimum requirements for example mine was minimum of 3 months. Communication with them through email was a nightmare. So don’t sign up or plan on paying a month or two extra after requesting it to be cancelled.

Been a reagl cinema subscriber forever and had tickets for today to take my grandson to see Wonka . His entire family came down with covid. I had to get a refund and they would not return the $5.50 service charge. I sent an email, complained; explained etc and got nowhere. I know it is only $6.00 but It was about the way I was treated. Without going into much detail this child was born drug addicted, was in 5 foster homes in 3 1/2 years and my daughter finally adopted him. We are in our late 70’s and were flying from Florida to Boston to take him to this movie. That are all so sick, our trip was cancelled and yet, regal felt the need to screw about of the service fee. Won’t step in another regal cinema again

Unlimited plan is VERY limited. Its only Unlimited for their "basic" movies.. all the crap no one wants to watch. They bury this information deep and you don't realize until you're already stuck with a 3 month useless plan. Lucky for me I used my credit card as my payment option and just put a hold on it once I caught on to their false advertising.

My experience with Regal Crown Club's subscription service was a total disaster. I tried to cancel my subscription as per their policy, even providing proof of my request. But their customer service, especially Sunny, was beyond frustrating. Sunny ignored my requests, claimed they never received my email, and refused a refund. They didn't care about resolving the issue or escalating it to a supervisor. It felt like they were just brushing me off. I strongly recommend avoiding this service. It's a hassle to unsubscribe, and their customer service, especially Sunny, is a joke. Save your time and money.