Regal CinemasReviews of regmovies.com

I am blocked from the site and do not know why. Can you please correct this. Thank you you. frankrodriguez2@gmail. com

The theatre was fine and the seating good but the sound was so loud we had to plug our ears when the sound effects came on such as music or other noises. I have never heard such a loud system. The people next to us left early because of it. We were in the theatre that was playing Marty Supreme. They really need to adjust the sound.

I tried to cancel my preorder for a popcorn bucket and they denied my request saying it is a "limited edition item" which makes no sense. I'm never ordering from the regal cinemas online store ever again and neither should you !!!!

I went to see Barbie yesterday. There was no one in the ticket booth and no sign telling you to come inside to buy ticket. I bought a ticket at the concession stand. I asked the young man about what kind of wine they had. He pointed at the cooler. I again asked what kind of wine because I could not read the labels from the other side of the counter. He bent down and pretended to read the labels but he looked very confused. I started to question if he could read...so I just ordered a beer. A TWELVE DOLLAR beer?!?!?!?! Seriously? I could have purchased this can of beer at the gas station for $3, so I would understand paying $6 for the same can at the movie theater but $12??? Four times the actual retail price of the can of beer. And movie theaters wonder why people are not coming to the theater to see the movies, but are waiting for it to come out on a streaming service. Get a grip Regal.

Not once, but twice, I had to reach out to CS reps because I do not get the full amount of points from a purchase, only the tickets, despite the copy saying that points from both tickets AND concessions. When your infrastructure is broken like this, it erodes trust, and I've gone to other theaters with no reward programs simply to not be bothered trying to get what Regal promised.

I love the Unlimited plan and the features. I do not love the fact that you can't remove payment methods and need to reach out to Customer Service in order to have the subscription cancelled. They are stealing $ from customers by making it IMPOSSIBLE to remove a CC or cancelling the subscription on our own. It is set up to keep you locked in the subscription unless you email customer service. Regal Customer Service wrote me this response: "Thank you for taking the time to contact our office. Please be informed that it is only the customer service that have access to cancel a membership and again according to the Terms and Conditions of Unlimited plan". Give customers the ability to cancel their subscription on their own!

Very sad about these new rocker chairs and they're too close to the next person. Remember covid. Squeezed in like a rat

Went to Regal at 1pm today, Newport News VA. The lobby and restroom was fine, but the theater we were in was hot as judgment day.