Regal CinemasReviews of regmovies.com

I ordered a bunch of stuff from them and never got it. I tried reaching them thru every possible way you can over the period of about a month before I got a reply and they said it was delivered so nothing they could do. It wasn't sent to my address and they never provided tracking like they said they would so I have no idea. Will never do business with again

Well I brought my kids to the movies in east greenbush and we got the big boy popcorn and as we are eating it we find hair in the middle of the bucket. I have pictures to prove it!! Yuck!! Nasty!!

They charged me twice for a gift card, 180 total, and never gave me the product! I called, emailed and did the chat and they hung up on me and lied to me repeatedly. Fraudulent company.

I bought a Groupon Regal theater three month pass. I live in Peoria, Illinois. Groupon and Regal advertised that there was a Regal theater near me. The nearest Regal theater is over 100 miles away from me. Groupon told me the deal is nontransferable and nonrefundable. I believe I am a victim of false advertising. I can't use the deal.

I wonder if Regal Cinemas has commissioned any research into how much money they lose every day from not accepting ApplePay/touchless pay at their concessions? They must be pretty flush with cash if they're willing to turn away thousands of people every day who bought their tickets online and didn't bring their card with them, who otherwise would be spending $40 on concessions that cost them $1.40 to produce. Not to mention the disappointment they cause people and their families. How much do you think they're losing? $40,000 a day? $14 million a year? More? And how much in repeat business when people choose a nearby AMC theater on the next trip?

My wife and I went to a 4pm showing of Wicked (our 1st movie theatre outing in over 10 years, btw) at the Vineland NJ Regal cinema at the Cumberland Mall. The theatre was literally empty (8 people in a ~200 seat theatre). It was freezing cold in the theatre for the entire 3+ hours we sat there. When I went to the refreshments stand to ask if they could turn the heat on, I was told that there was nothing that they could do. We had to stay huddled underneath a small emergency travel blanket (that my wife had thankfully brought with us). What could have been an enjoyable movie experience (the 2 hr. 40 minute movie was actually pretty good) was extremely dampened by the freezing cold theatre. Hey Regal, please don't offer showtimes in an unheated theatre. That was the first time we have actually gone to a movie theatre in 10 years. We'll stay home and stream on our big screen tv from now on. Thanks Regal. :(

my experience was so bad people behind us were complaining when we weren't loud which there 30+ and were 13-14 years old

Hello, I purchased movie tickets October 19 for a movie that I was unable to go to. I was told that I could exchange the tickets when I purchased new tickets. I have purchased new tickets however, it is not for the same movie. The original movie was the Joker movie and it was playing in the evening . The new movie is wicked and it will be playing in the afternoon. I was told if I were to purchase tickets and send a copy of the receipt that I would be reimbursed. They have now told me that it had to be for the same movie. That movie is no longer playing in any of the theater. This is very upsetting to me as I have gone to hundreds of movies in the last several years. This is unacceptable customer service. Especially considering I paid more money for the original tickets than I have for the newer tickets. Very disappointing.