lilibeth O.
Terrible Party Experience – Would Not Recommend
I recently booked a birthday party service for my daughter, and it turned out to be a complete disaster. The level of service was extremely disappointing and far below acceptable standards. Firstly, the designated "helper" for the party was nowhere to be found throughout the event. I had to repeatedly search for staff members at the entrance or food station for assistance, as there was no one to greet or guide my guests. I ended up managing everything on my own, from welcoming guests to directing them to the auditorium. To make matters worse, the snacks were delayed, and the pizzas arrived very late, leaving us scrambling for refreshments. The so-called "helper" was not helpful at all—they didn’t even offer basic assistance, such as serving drinks or suggesting where to get them. When I realized I had forgotten to bring a knife to cut the cake, I asked the staff for help. The manager was called, but her response was dismissive and rude. Instead of finding a solution, she coldly pointed out that I had signed an agreement stating I was responsible for bringing a knife. Her lack of empathy and unprofessional attitude were shocking. What was supposed to be a happy celebration turned into a stressful and frustrating experience, not only for me but also for my guests, who were clearly disappointed. When I raised these concerns with the manager, she brushed them off and offered nothing more than a discount on three pizzas, which did nothing to make up for the poor service. Overall, this was one of the worst experiences I've had with any event service, and I would not recommend it to anyone. The staff’s incompetence and indifference completely ruined what was supposed to be a special day for my daughter. For the price I paid, I expected far better service.