Regions BankReviews of regions.com

I have been a loyal Regions customer for 20 years. A restaurant recently charged me several times for the same check. It was screamingly obvious that it was not an authentic charge — the exact same amount was run through twice in rapid succession, and later another three times in rapid succession. I disputed the charge to Regions. Only two business days later, I already received a letter saying that as I could not prove that I did NOT make the charges (how was I supposed to do that?) their “investigation” was closed, and my money would not be restored to my account. So, basically, my Regions debit card is now useless, as it’s clear they will not restore (or even really investigate) fraudulent charges. I will be closing the 4 accounts my family holds there.

Do not choose Regions Bank as your financial institution. Several different apps encounter problems when selecting Regions Bank or find that Regions Bank is not even a recognized option. Additionally, if you have your account open for 179 days and not at least 180 days, Regions Bank will withhold at least $25.00 per account without disclosing the information beforehand; they give no warning of this $25 fee for each account. It is not mentioned by their representatives, in the email confirming your account closure, or even in the letter with your cashier's check. Your cashier's check will just be $25 short, or if you have one account with less than a $25 balance, you won't receive a check at all, and you'll have to call to find out. When you do call, after being kept on hold for 15 minutes, they will inform you there is nothing that can be done, so you're just out $25 per account for not waiting a day longer to close your account. Terrible service! Avoid at all costs unless you enjoy giving away money to a bank with dubious practices.

I would not recommend this bank our account was hit with charges for 7 months we were told was insurance premiums but when we found out we dont have a premium we disputed the charges and they said there was nothing they can do because it was past 60 days. But when you dont find out until after 7 months there was not 1 . They are scammers run from this bank do not use them.

I was offended by a screeching loud-mouth manager at the Rosenberg branch, who I was told her name was Homa when I asked. Why would a manager be conducting herself in that manner while a customer or customers are in this branch. If she has anything to say to any of her employees, she can be discreet. She yelled on the floor and belittled her staff, omg. The staff just shook their heads of what I saw as if they are used to it. I cannot believe Regions has her as a manager. Are you that desperate? I may have to find a different branch or a different bank altogether for my money. When I went home, I spoke with a friend of mine who banks with Regions as well and he told me he has been in the branch and has witnessed it himself. My friend does not like going to this branch because of this screeching woman yet will visit only out of necessity.

Very disappointed in Regions. We have been customers for years. We having been trying to get our deposit back that we were charged for a car rental at the end of July. The deposit was refundable. We have gotten the runaround. We submitted everything to Regions to dispute this charge and get our refund back. Their response was why do you think you should get a refund? Seriously it was a refundable deposit. We have emails from them the car company stating they owe us the refund. But have not received anything. You would think your bank has your back...wrong. About done with Regions.

This bank will not refund money when you are hacked. They hold your checks longer than most establishments. The hours are short. Never helpful when you have issues. Direct deposits are later than other banks. This bank needs to step into this century.

Update: My account is now inactive randomly due to a branch level hold. The hold in question you ask? Apparently the bill I provided for resident/identity verification is not on my account. I’ve been using the account for almost a month now without any issue. Things are getting even more sus. Just became a customer this week because of an offer I received in the mail. Now I’m pretty sure that offer will not be honored since there’s no record of it on my account, even after following the steps on the offer. However, it’s my experience with the policies that has made me write this review. I opened my account online but went into a branch to make the opening deposit. The branch bankers were actually very sweet but apparently I did not make the correct qualifying deposit amount (It’s $50 for the account I open, I gave the banker $40). I received a debit card instantly and deposited an additional $1150 into the account via instant transfer. 1 day later the account is still not active due to a $10 difference and the only way I found this out was by calling. Apparently instant transfers are not instant and subject to 3-5 day holds. My online banking is misleading because my available balance is $1185, but really it’s just $40 and that’s not available either because the account isn’t even active. I’m curious how multiple deposit transactions can be made but withdrawal transactions aren’t active. I’ve never had this experience with any bank and will be returning all my funds to my credit union asap.

Always changing policies and the fine print. My money is never avaible and always tied up in something about 24 hour waits and processing.