Regions BankReviews of regions.com

Regions put a hold on my credit card, without notifying me. When I called them after having my card declined twice, they verified that I was in fact was the one trying to use it. But instead of lifting the hold, they needed to send me to their fraud department. After 30 minutes on hold, I gave up. Tried again...same story, but this time I waited 45 minutes before giving up.

All I want to do is connect my elderly mother’s NOW card to my account so I can make sure she has enough money on the card to go to lunch, shopping, etc, and can transfer funds when she needs them. I’ve spent at least 10 hours on the phone with at least a dozen different people. They CANNOT do it! Next up, email to John Turner. You are a joke.

I would not waste my time banking with Region Bank there are really full of shit in every ascept they don't lend money and even help there customer I will not be bank with region like I will take all my money and out it into another account of mines with another bank

I received a notification of a transaction I did not authorized. After contacting Regions, I was asked to come into the bank in person to get a new card. Regions assured the fraudulent transaction would not be paid. I check my account today (10/28) Guess what, it was paid. I am changing banks because I had a hard time getting to the bank to change the cards and behold, they paid it out anyway. I asked the representative to leave it as is because I could not go through what Regions put me through the night of the transaction. I spoke with a supervisor and 2 representatives, today the last representative placed me on hold, the next thing I knew after 5 minutes, we were disconnected. After connecting with another representative, I asked to just don't touch my card long enough for me to get a new account with a different bank.

First of all the cancelled my debit card due to fraud, which is ok, but they won't issue me a new one unless I go into a branch, and since I'm nowhere near a branch at this time I'm screwed, and they have no solution. Secondly they demand I have a code texted to me every single time I login from the same device, every single day and their representatives say they won't stop. All the other banks I deal with do not require me to come in to get a debit card reissued, nor do they harass me every day with

Had been a Regions Mortgage customer for ~20-25 years. I recently became very ill, to the point of being hospitalized. When I had recovered and I had reviewed my bills, only the Regions bill had been missed. It had become 30 days late. I immediately paid up to the next month payment. Regions had in the meantime reported my account as 30 days late to the credit reporting bureau. I then appealed to their human side to see if they would be willing to remove that remark as it was the absolute only negative remark on the seven year history maintained by the credit bureau. That equates to over 1,000 payments made as agreed. They refused to even consider removing the remark. After I had written to the bank CEO concerning this, which he did not have the temerity to even acknowledge the issue. Regions, did on two occasions ask for my medical records and they might reconsider. That request alone was a direct violation of HIPAA laws. However, I did respond that I would be agreeable to the request if they implement HIPAA compliant system for medical records. Needless to say, they, again did not respond to my answer for medical records. After this experience with Regions Mortgage and contact with CEO being ignored, I have come to the conclusion that Regions Mortgage is not unlike Ebenezer Scrooge. Heartless, non-caring and only focused on money, not people. After Regions was done ignoring me, my credit score dropped over 100 points. Just doesn’t sound right, one bad mark in over 1,000 reports destroying one’s credit. Have to wonder what part Regions played in that! I think that if they would actually listen to customers concerns and treat them like people not a commodity to be used and dismissed when Regions is done.

Yes, I had a displeasurable experience with Linette Perry. Countless ppl have had and continue having bad experiences with LINETTE PERRY. She has a VERY condescending tone and attitude, especially when trying to ask the wants and needs of customers. After berating me and asking me multiple times as to why I’m here, which I attempted to explain multiple times, I was told that she would be right with me. After which, a ghetto attendant with an horse tail weave laughed and cackled like an hyena at LINETTE’s condescending answers. Even though no one was in her office. Her explanation was, “ I’m waiting on a very important phone call…” when the attendant next door who was very helpful called me in, Linette interrupted our conversation while the nice lady was talking to me, rather rudely, cutting us both off asking her, with her back turned to me, what did I need help with and attempted to school her on things she was already doing. This elderly lady truly needs people management along with the laughing hyena with the bad weave. DO NOT GO TO SUNNY BRANCH OF REGIONS ON HWY 1 greenville Ms unless you want to end up being taken out of character by someone who has no business working with the public. Buying the right to wear Pink and green or be a member of an overhyped social club does not make you any better than the next person, linette

We have dealt with Regions Bank for more than 15 years. Until about a year and a half ago, we had no problems or complaints. Since that time there have been numerous problems. We planned to move out of state and I requested a credit card limit increase from $5000.00 to $8000.00. Knowing we would have additional charges with the move. Having a FICO score of over 800, and always paying my card charges IN FULL each month and on time, I was shocked that my request was denied. From there everything went downhill. I had charges to setup new car insurance, house insurance, etc.. As soon as a bill came in on the card, I would promptly pay so the next bill would go through. Regions decided to "put a hold" on the funds I paid for 10 days, leaving me with no ability to pay for the car insurance. I talked with several representatives to request the hold be removed. But it was like talking to a wall. This was the first of many more problems. Last March I had a disputed charge on my credit card. The representative gave me the email address to use to send in the claimed dispute. I submitted that claim in an email 11 times, only to be told each time they didn't have it. (I sent a copy to other people and all received with no problem) The bank then gave me the mailing address so I could send in through regular mail. You guessed it, they didn't receive that either. They told me the 3rd option was to go to a branch office with the paperwork. The closest branch to our new location is an hour away. So,I did what they were hoping for. I gave up on getting the disputed amount back. Now, my latest problem is being able to claim my 50,000 reward points from my Regions Visa card. Even though the bank has my current address and all mail has come here for the last 15 months, their points system still shows my old address for redeeming the points. Last week I was on the phone with Regions Bank for well over an hour, being transfered from dept. to dept., put on hold over and over again. The last dept. said they would correct the problem, but it would take 3 business days. That was last week. As of today, 6 days later, still not fixed. Calling today, went through the same run around. Now, in 72 hours all will be corrected. So they say. I have come to the conclusion that if Regions has to part with any money, it's going to be pulling teeth for that to happen. I'm sure they hope it will be like the credit card dispute and I'll just give up on it. Not without a fight. The 50,000 points equal $500.00 rewards. When this is settled, I am SO GONE!! This was the last straw for me.