Regions BankReviews of regions.com

This bank held my money hostage. I moved to Washington in 2023. When I attempted to transfer my checking and money market accounts to a bank here they kept transferring me to different people with contradicting information. After a week of this I gave up and began a different process to get my money out of their bank. When I eventually emptied my accounts and tried to close them a representative transferred me to a moving company in Tennessee. Don’t put your money in this bank!

This bank is a JOKE. Customer service have no idea what they are doing very unprofessional. I talked to various employees and every single one gives me different information. They blocked my company account for 1 week without having access to my money. I had to put my company on Hold for 1 week because they locked my account, when I called customer service they said I needed to see my nearest branch. I was 2 hours away and the day I went the manager said she had no idea why they sent me there because they couldn’t help me their either that we had to summit a ticket and in 24-48 hours someone will get back to me. We summited the ticket and summited a complaint and no one ever reached out to me, EVER!! HORRIBLE company extremely unprofessional and don’t care about their customers.

Indianapolis Pendleton pike branch is a joke. The branch manager has passed the buck on a situation we have been dealing with for 2 weeks. Several excuses no solutions. He claims he was not aware of anything. Pleads ignorance. So he is stating the several tellers we have dealt with in person are lying to us. Money taken from our account for 2 weeks still nothing.We have filed the correct paperwork have copies of it and he is clueless. Never experienced this type of situation with previous branch manager. How long do I have to wait?

They will ruin your credit! Even if you're sending payments on time, they will report false information to the Credit Bureaus! This is by far the worst Mortgage company i have ever dealt with!

I transferred my acct this morning due to lots of card issues! I met with the sweetest prettiest lady, Reshonda Sparks! I left with such relief she helped me with my issues, but I'm happy to say, she was a blessing to me! Lots went wrong yesterday EXCEPT MY EXPERIENCE WITH MISS SPARKS!!!! OH & REGIONS! SHE EARNED A DAY OFF WITH PAY! VERY SATISFIED CUSTOMER!!!!!!!!!!!

I opened a checking account a week ago. I still don’t have access to mobile online banking. I’ve been given 2 different customer numbers to set it up which neither of them worked. I’m getting frustrated and thinking about staying with my credit union.

If Regions Bank was in human form, you would not want to be friends or have anything to do with them. My beefs are too many to list here. But I have a few. 1) We sent them a pre written payoff (refi bill consolidation so I didn't write the check) for a loan we had. The check happened to be .75 short out of ~nine thousand dollars. Not only did they not apply the payoff to the account because it was seventy-five cents short, they made no notification, they just let the check float around. A month later, "what happened to that payment.." called regions they had no excuse but they did wave the seventy-five cents, with no apology. 2) They re-arrange debit timeframes, so that if the account is low they can cause two transactions to decline (and charge thirty-eight bucks each) instead of one. They now, in the fine print state they can rearrange debits however they want, as to maximize their penalty income. So now I come to the end of my regions relationship. I ask for a cashiers check for the balance of my closing account, so I can deposit in a better bank. As one last F-you, they write a regular check, (now they get to keep my money for one last day) instead of a cashiers check which is equivalent to cash. So, even though it is my cash money, I can't get to it for another twenty-four hours. They also (as a policy matter) refused to verify the check they wrote literally fifteen minutes earlier. They stated (to the new bank teller calling to verify) they don't verify their checks over the phone - bank to bank Every single employee I have dealt with in person is great, polite, & easy to work with. However the Regions culture is that of screw the client, we will take every single penny in every creative way that we can. They have lost multiple class action lawsuits because they are so dishonest, unscrupulous, and disingenuous. If you have a relationship with regions for more than a couple of years, I guarantee they will screw you over some kind of way in a attempt to get their hands on as much of your money as they can. I know banks are obviously in this business for the money, but regions has no moral compass when it comes to customer appreciation, They don't even pretend to care about their customers.

Nicole Pezo is what made my visit amazing! I have very little knowledge of my business financial options. Because of her kind spirit and great knowledge of her business, I left feeling that I had accomplished something. She equipped me with tools that in 3 years of business I had not received! All because she cares!!❤️