Regions BankReviews of regions.com

This has been a 100% worst experience I've ever had with the bank not willing to help then trying to tell me things that aren't true would not recommend this bank to anybody

Ive only had the account for 1 month and my accounts been locked up for 3 weeks out of the month because of possible fraud on checks that have already cleared. Its so bad that my attorney said I have a lawsuit if they dont unlock my account soon so hope them locking it over a none fraud and dragging an investigation longer then 10 days was worth it and they make money off every person they do a random fraud report on.

Regions Bank can't keep my money safe. Every month CHAT GPT charges me $20 even if my debit card is locked & when I open a new one, I still get charged. Their advice is to talk to someone at CHAT GPT which is laughable. I'm 70 & even I know they only have chat bots. They told me to track down who opened the company!!! If they can't keep $20 safe they certainly can't be trusted with the other $35k I have with them. So after 30 years my only choice is to find a bank who will try to protect my money.

Absolutely, pitiful customer service; this bank worse the worst Post Office you have ever visited. It's like they hired every reject or person fired from some government office and put them in policy, organization, or services position. It took me almost 2 hours and 5 phone calls to solve an issue that last person solved in 5 minutes regarding why they were rejecting legitimate Zelle payments with no reason! Banks in general have bad customer service or shady practices like Wells Fargo signing up 10 of thousands of accounts without their knowledge, well there is a reason Regions has a 1.3 rating out of 5 from their customers!

As a follow-up to my April 21, 2026 review, I was contacted by Amber Pereira, Mortgage Escalations Specialist. She conducted an 'investigation' that took five months! Regions records were inadequate to say the least. She ignored the documentation that I provided to support my claims and concluded that Regions had acted correctly in all areas. I filed a complaint with the Consumer Financial Protect Bureau (CFPB), who forwarded complaint information to the Federal Trade Commission. DO NOT DO BUSINESS WITH THIS BANK!

They don't even deserve 1 star they will take your money they will tell you your account is close but will accept your direct deposit and tell you they never had it or have any History of it then later say they do but they can't give it to you I've called the bbb and the news station everyone needs to know about them

Opened an account, took two days for them to even email me my information about the account. I go to the branch, to deposit a check.. oh you can’t access YOUR money till Monday. WOW. Can’t set up online bank for 3 business days.

So they can’t call back when the call fails lol they suck for real and if I ask for a manager why go mute?