Regions BankReviews of regions.com

Here’s a letter I wrote to region bank about racial profile and discrimination. Baton Rouge, La. I hope this letter finds you well. I am writing to express my serious concern about an incident I recently experienced at one of your branches, in Baton Rouge, La. (Essen Lane) It is my belief that I was subjected to racial discrimination and profiling, which has deeply affected my perception of Regions Bank as an institution that values diversity and inclusion. On October 2024, I visited your branch located at Baton Rouge, La (Essen Lane) to talk with a branch manager, about my checking account that had Two checks that’s was posted on my account, that I didn’t not have a clue about. During my interaction with the staff, I felt that I was treated unfairly based on my race. When I walked into the bank that day, the branch manager (Amanda C.) asked for my ID and Bank card. When she saw the check that was posted. She said; yes ! You have committed fraud an your region bank account we’ll be close. I was so shocked that she accuse me of fraud. I had came into the bank, so I can find out what’s going on, with my bank account. I was very confused, and hurt. So, I decided to go to another bank in the black community to get some help about my bank account. The banker at Region, in Baton Rouge La. (Florida St) helped me with my account. She showed me how the checks didn’t have my signature and how they were washed. I had to asked her what is wash, she showed me on the printed checks. I was so nervous I was thinking about my identity was stolen. I even changed my phone number. The banker that helped me, located (Bon Carre Branch). Thanks for her. This experience left me feeling disrespected and marginalized, and I believe it reflects a broader issue of racial profiling that needs to be addressed. It is important for all customers to be treated with dignity and respect, regardless of their racial or ethnic background. I trust that Regions Bank shares this belief, and I am hopeful that you will take immediate steps to investigate this matter. This is NOT her first time doing this, she did it to another black man, but she call the police on him. I kindly request that you take the following actions: 1. Conduct a thorough investigation into the incident I have described and any patterns of similar experiences reported by other customers. 2. Provide me with an update on the steps Regions Bank is taking to prevent future occurrences of racial discrimination or profiling within your branches. 3. Offer a formal apology for the discrimination I experienced and outline how you intend to ensure such incidents do not occur again. I look forward to your prompt response and to seeing concrete actions taken to resolve this matter. Should you require any further information from me, I am happy to provide it. Thank you for your attention to this serious issue.

Derek Fisher was my representative when I called to help with my account. I can’t tell you enough great things about him. He was kind, knowledgeable and helpful. Thanks for your service.

I 'returned to sender', meaning shipping box was returned unopened, a package from a webstore, was never refunded, no response to emails. I opened a claim with regions who said they investigated the claim and are ruling in favor of the scammer. The original tracking # shows the package was returned to sender. Do not be fooled by the existence of a claims dept, you have no protection whatsoever with regions.

I’m a small business operator that has been banking with regions for a few years now. Tried several times to apply for small loans but has been turned down for petty reason. My credit ratings is in good standings, just don’t know if this is the bank to do business with 👎🏽

Regions bank sucks. They refuse to help there customers on anything. They keep charging excessive overdraft charges to my account every month this has been going on for 2 years and can't get anything resolved I live on disability social security no matter what I do they just keep adding them and when I call they tell me I can't help you. WORST BANK EVER

Regions Does not protect you!!! My wife recently got scammed out of $ 4,000 dollars and Regions allowed it to happen. The proof is in the details. My wife is a housewife and needs very little money for getting nails done, coffee, and light shopping. When she needs money, I transfer into her account. This has been our practice for years. Her average account balance for the last several years has been between $ 250 and $ 300. On the fateful day that she got a scam email from what she thought was Life Lock, she called the number, and the scammers accessed our computer. They convinced her to sign into her bank account. Once in the account they transferred $4,000 from two accounts that she was joint on wife our daughter. They then convinced her that the $4,000 that just showed up in her account was their money she mistakenly transferred from them. They told her she needed to pay them immediately. They directed her to go to Target and buy $4,000 dollars worth of gift cards and send them the numbers. She did as she was told. They then told her that only $3,000 went through and directed her to Walgreens to get another $1,000. Luckily, I caught up with her there and stopped the scam. We all ask how she could fall for this ridiculous scam but keep in mind they are professionals. They kept her on the phone and had her in a panic. This happens all too often. Where I find Regions Bank derelict in their protections is that at no point during all these very suspicious activities at no point did Regions block or ask for authorization of any of the transactions. Summary is a customer who for years has had an average balance of $250 to $300 dollars for years and one night over a course of 3 to 4 hours transfers $4,000 from another account and makes four separate transactions of $1,000 each in a six-minute window and Regions takes no action. I find that to be unacceptable!

I am a long time customer since for over 20 years with multiple deposits in several accounts. I attempted to deposit funds and immediately informed they will need to hold for 10 days. I went thru drive thru first. Informed to see Manager. This is the Collierville TN location. Manager informed me they would need to hold funds for 10 days before checking our multiple accounts to verify deposit was less then our total account deposits. Manager asked me to verify check was good by showing him my app on my phone. My checks for deposit were written from a bank two streets down from Regions Bank. Asked me to verify my own funds were available. I did not show app. This is not a Banks protocol # 1. Number 2, I asked Manager how they verify checks . Manager than checked our account to verify we have monies in account exceeding deposit. I would call this profiling. Poor customer service, I informed Manager they did not need to hold funds for 10 days and accurate after extended waits funds deposited and not head. We know our rights and banking protocols. We bank at several local banks. Regions do your job. Hate to see another customer experience this unprofessionalism and stupidity while holding our funds. Thank God we do not trust Regions to hold all our monies. We are physician and RN. Don't judge a book by it's cover. Get it right next time.

Definitely untrustworthy. Be careful doing any business with this bank. They want to see you fail and fall behind on payments. They are scam artists. Don’t give them a penny more