Regal PawtraitsReviews of regalpawtraits.com

Response from Regal PawtraitsJun 22, 2025

Hi Andrew, I want to extend my sincere apologies for the inconvenience. That’s not the experience we strive for, and we take full responsibility. After reviewing your order, I saw that your message came just after the portrait was approved. Unfortunately, once a proof is approved, it immediately enters the print queue and we’re unable to make changes at that stage. That said, we want to make this right. ✅ We’ve gone ahead and processed a full refund for your order. 🎁 And if you’re still open to it, we’d love to send you a free corrected print with the hand adjusted exactly as you originally requested — no charge at all. Thanks again for your patience — we truly value your support and hope to turn this experience around for you. We're a small team that truly cares, and our goal is always to see every customer walk away happy and proud of their portrait. Warm regards, Sofia Customer Experience Team Regal Pawtraits [email protected]

Response from Regal PawtraitsJun 22, 2025

Hi there, We’re truly sorry this experience didn’t meet your expectations — that’s never what we want for anyone who chooses us for such a special gift. Just to share the full picture: after you let us know about the issue with your original canvas, we created and sent a corrected replacement completely free of charge. That part wasn’t mentioned here, but we hope it shows we genuinely tried to make things right. 💛 We understand your follow-up request was for a new design in a different outfit and size — and while we absolutely appreciated your willingness to cover the difference, that kind of request does require a fresh design process and a bit more lead time. Unfortunately, during a very high-volume period, we just couldn’t meet the timeline you were hoping for. That’s on us for not communicating that better — and we’re working behind the scenes to make sure future experiences are smoother. We’re a small, passionate team that cares deeply about every portrait and every customer. Thank you again for your feedback — and for giving us the chance to improve. 💛 Warmly, Sofia Customer Experience Lead Regal Pawtraits