Regal PawtraitsReviews of regalpawtraits.com

Response from Regal PawtraitsAug 12, 2026

Updated Reply: Nadine, this is not an accurate account of what happened. We have only one order on file for you — a digital portrait — and that order was completed and delivered by email on 22 June 2026. We have also been in direct contact with you by email. In that correspondence, you stated that there were two purchases: one digital and one physical print. Since we have **no record of this “second order,”** we asked you to provide the order number, confirmation email, or proof of purchase so we could investigate it. You have not replied since, and no evidence of this second order has been provided. Instead, you have continued editing the review to present a different version of events, including suggesting that we simply asked you to remove a negative review. That is misleading. We asked you to correct statements that are not supported by our records. We are happy to investigate any genuine order, but making public claims and then not responding when asked for the basic information needed to verify them is unfair and inappropriate. ------------------------ Hi Nadine, thank you for taking the time to leave your feedback. We’re sorry for any confusion or frustration around your order and appreciate the opportunity to clarify what happened. Order #22051 was for a **digital portrait (print yourself)** rather than a physical printed product. The completed portrait was emailed to you on **22 June 2026**, so there was no postal shipment or tracking number associated with this order. Your review also mentions “Nil replies to communication.” Our records show that we did not receive any message from you regarding this order before your email on 11 August. We have since responded and are, of course, happy to resend the digital portrait if you’re having any difficulty locating or opening the original email. We always want our customers to receive what they ordered and to feel supported throughout the process, so we’re very happy to help resolve any genuine issue. We would also kindly ask that the review be updated to reflect that the digital order was completed and sent, and that we had not received any prior communication to respond to. Nadine, if you still need any assistance accessing your portrait, please contact us and we’ll be more than happy to help.

Response from Regal PawtraitsAug 20, 2026

Hi William, thank you for your feedback. We’re sorry to hear that your experience with our communication did not meet expectations. We do aim to respond within the timeframe stated on our website, though response times can occasionally be affected by periods of unusually high enquiry volume or messages requiring additional review. We appreciate your comments regarding the product and have taken note of your concerns about communication. We’re also reviewing the correspondence associated with your order to ensure any outstanding matter is addressed appropriately.