ReformlyReviews of reformly.com

Response from ReformlyAug 18, 2026

Hi Kate, We’re truly sorry for the experience you’ve had and completely understand your disappointment after waiting seven weeks for your Reformly Board. 💜 This is far longer than the delivery experience we want for any of our customers. Unfortunately, your original shipment encountered a delivery issue and was returned, which resulted in an additional delay. Our fulfillment team has been working closely on the affected shipments, and we understand how disappointing it has been to continue waiting, especially since you specifically purchased the Board to use during the summer. We genuinely want the opportunity to make this right. Our team will reach out to you directly to review your order and work toward an appropriate resolution rather than leaving you waiting without clear answers. We sincerely apologize for the inconvenience and for the impact this delay has had on your plans. Thank you for bringing your experience to our attention.

Response from ReformlyAug 18, 2026

Hi Nicole, We’re truly sorry for the experience you’ve had, particularly the significant delay in receiving your Reformly Board and the confusion surrounding your subscription charge. 💜 We completely understand why this has been concerning. We’ve recently experienced delivery issues that have unfortunately affected some orders, including yours. Our team is continuing to follow up on delayed shipments, and we’re committed to making sure your order is properly resolved. Regarding the app subscription, we’re also sorry that the trial and renewal terms were not clear to you. Reformly+ includes a free trial period, and the Premium subscription automatically renews if it is not cancelled before the trial ends. We understand from your review that you have now cancelled the subscription to prevent future renewals. We want the opportunity to look into both the delayed Board and the subscription charge more closely and work toward making this right. Our team will reach out to you directly by email so we can review your account and order details with you. Thank you for bringing your concerns to our attention.

Response from ReformlyAug 5, 2026

Hi Gilly, It truly means a lot to hear that, despite the challenges with your order, our team was able to support you through it. I'll be sure to pass your kind words on to Jeianna. She'll be delighted to know that her patience and support made a positive difference to your experience. Thank you for your trust, your patience, and for recommending Reformly. We're so grateful to have you as part of our community, and we're always here if you ever need anything. Wishing you all the best on your Reformly journey! 💜

Response from ReformlyAug 4, 2026

Hi Niamh, We're truly sorry to hear about your experience, and we completely understand how frustrating it is to be waiting this long for your order. This is certainly not the experience we want for our customers. While your order is on its way, we understand that repeated updates without delivery can be disappointing. Some international shipments have experienced unexpected delays due to carrier processing and customs, but we're actively working with our fulfillment and shipping partners to get your order delivered as soon as possible. Please know that your order is important to us. We'll be reaching out to you via email shortly to review your order in detail, provide you with the latest update, and work with you on the best possible resolution. Our team is committed to making sure you're taken care of and keeping you informed every step of the way. Thank you for your patience, and we appreciate the opportunity to make this right. 💜

Response from ReformlyAug 4, 2026

Hi Robin, Thank you so much for your kind review! 💜 We're delighted to hear that your question was answered promptly and that you received the information you needed. Providing timely, clear, and helpful support is always our goal, so it means a lot to know we met your expectations. If you ever have any other questions or need assistance in the future, we're always here to help. Thank you for choosing Reformly, and we wish you all the best on your fitness journey! 💜

Response from ReformlyAug 4, 2026

Hi Princess, Thank you so much for your wonderful review! 💜 We're absolutely delighted to hear that you're enjoying the Reformly app and finding it easy to use. It's great to know that the workout pacing, user-friendly experience, and even the motivational quotes have made a positive impact on your fitness journey. We're especially grateful for your kind words about our customer support team. Providing prompt and helpful assistance is something we truly strive for, so your feedback means the world to us. Thank you for being part of the Reformly community. We wish you continued success with your workouts, and we're always here if you ever need us! 💜

Response from ReformlyJul 31, 2026

Hi Elisa, Thank you so much for your wonderful review! 💜 We're thrilled to hear that you're enjoying your Reformly journey and that you're already seeing great results in less than a month. It's fantastic to know you're feeling good and that the program is making a positive difference. We can't wait to be part of your continued progress. Keep up the amazing work! Warm regards, The Reformly Team

Response from ReformlyJul 28, 2026

Hi Maria, Thank you so much for your wonderful review! 💜 We're thrilled to hear you're enjoying the quality of the Reformly Board and finding the workouts easy to follow. It's great to know they're helping you get started with confidence as a beginner. We can't wait to be part of your fitness journey and look forward to hearing about your progress. Wishing you every success along the way! 😊