ReformlyReviews of reformly.com

Response from ReformlySep 9, 2026

Hi Sinead, We’re truly sorry for the experience you’ve had and completely understand your disappointment, especially after such a long wait for both your order and refund. Our team will be reaching out to you directly via email to follow up on your refund and make sure your concerns are addressed and resolved as soon as possible. We sincerely apologize for the inconvenience and frustration this process has caused, and we appreciate your patience while we work to bring this to a resolution. 💜

Response from ReformlySep 1, 2026

Hi KB, Thank you so much for your review! 💜 We’re delighted to hear that you’re enjoying your Reformly Board, the app, and our workout videos. It also means so much to know you’ve had a great experience with our customer service team. Thank you for recommending Reformly and for being part of our community!

Response from ReformlyAug 29, 2026

Hi there, We’re truly sorry for the experience you’ve had with your order and for the repeated follow-ups you’ve had to make. We completely understand how frustrating and concerning this must have been, especially after waiting so long for both an update and your refund. We want to reassure you that your refund has been scheduled for processing, and we are making sure this is followed through to completion. Once processed, the funds will be returned to your original payment method, and we will notify you as soon as this has been completed. We sincerely apologize that you’ve had to continue reaching out for updates. This is not the experience we want any of our customers to have. Please reach out to us directly at [email protected] so we can personally follow up and make this right. We genuinely want your experience with Reformly to be a positive one, and we look forward to taking care of your concern and ensuring everything is properly resolved for you. 💜

Response from ReformlyAug 26, 2026

Hi David, Thank you so much for taking the time to share your experience with us! 💜 We truly appreciate your patience and understanding throughout the shipping delay and unexpected customs fee. We know how frustrating these situations can be, so it means a great deal to hear that our team was able to support you and turn the experience into a positive one. Your kind words about our customer service mean so much to our entire team. We’re always here to make sure our customers feel supported and taken care of every step of the way. Thank you again for your wonderful recommendation, and we hope you absolutely love your Reformly Board! 💜

Response from ReformlyAug 26, 2026

Hi Lara, Thank you so much for your lovely feedback! 💜 We’re so happy to hear that you’re enjoying your Reformly Board and finding it great for your at-home workouts. We truly appreciate your patience with the longer delivery time, and we’re glad our Customer Support team was able to help along the way. Wishing you many enjoyable and rewarding Reformly workouts ahead! 💜

Response from ReformlyAug 24, 2026

Hi Angela, Thank you so much for this review! 💜 We absolutely love hearing how much you’re enjoying your Reformly Board and guided workouts. It’s amazing that Reformly has become such a great fit for your routine, especially after your barre journey. And that beautiful waistline sounds like some well earned progress! ✨ Thank you for being part of the Reformly community. We can’t wait to keep moving with you! 💜

Response from ReformlyAug 21, 2026

Hi Miss Chapman, Thank you so much for sharing your lovely experience! 💜 We’re delighted to hear that you’re already feeling the benefits of your Reformly Board and that its portability makes it easier to fit Pilates around your lifestyle. The resistance and band length on the Reformly Board are fixed and cannot be adjusted or shortened. However, you can tailor your workouts by adjusting your repetitions, slowing down movements, holding positions longer, or trying different exercise variations to find what feels most comfortable and effective for you. We really appreciate your feedback, and we’ll definitely pass it on to our team for future improvements. 💜 We hope you continue enjoying your Reformly Board at home, on holiday, and wherever your Pilates journey takes you!

Response from ReformlyAug 20, 2026

Hi Raquel, We’re truly sorry for the experience you’ve had and completely understand your disappointment, especially after waiting more than a month for your order without the updates you expected. This is not the delivery experience we typically expect for our customers. We’ve recently experienced some delivery issues that have affected a number of shipments. We’re also sorry that we fell short in keeping you properly updated during this time. We’d really appreciate the opportunity to review your cancellation and refund request directly and work with you toward a resolution. Please contact us at [email protected] with your order details so our team can look into your case and do our best to make this right. Thank you for bringing this to our attention, and we’re sorry again for your experience. 💜