RefillsReviews of refills.com

Response from RefillsJul 15, 2026

Thank you for your wonderful feedback! We're delighted to hear that Minnie was able to answer all of your questions and provide the thorough support you needed. We understand that navigating healthcare services can come with lots of questions, and it's great to know that Minnie took the time to ensure you felt informed and supported every step of the way. We'll be sure to share your kind words with Minnie and the team.

Response from RefillsJul 15, 2026

Thank you for taking the time to share your experience. We understand how concerning it must have been to receive medication after your account had been successfully paused, especially while you were away. We also recognize the frustration caused by inconsistent communication, missed callback commitments, delayed responses, and conflicting information regarding a replacement shipment. This is not the level of service we strive to provide. We appreciate you bringing these issues to our attention and regret that your experience has left you feeling unsupported. Please email [email protected] and with all of your relevant information and our team will work on a solution on resolving the issue with promptness.

Response from RefillsJul 15, 2026

Thank you for your wonderful feedback! We're delighted to hear that Minnie provided such a great introduction to Refills and helped set clear expectations from the start. It's especially rewarding to know that our proactive outreach, along with Minnie's knowledge and resourcefulness, made your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Minnie. Thank you for choosing us, and we look forward to continuing to support you.

Response from RefillsJul 14, 2026

Thank you for your kind review! We're delighted to hear that you've had such a positive experience with our team. Providing friendly, personal service is incredibly important to us, and we're glad that being able to speak directly with a real person made a difference. Your feedback means a lot, and we'll be sure to share your comments with the team. Thank you for choosing us, and we look forward to assisting you again in the future.

Response from RefillsJul 14, 2026

Thank you for your wonderful feedback! We're delighted to hear that Norma provided professional and friendly service and was able to answer all your questions. We take great pride in delivering excellent customer care, and your kind words will certainly be shared with her. Thank you for choosing us, and we look forward to assisting you again in the future! 😊

Response from RefillsJul 14, 2026

Thank you for your wonderful review. We're delighted to hear that you had such a positive experience. Providing clear, caring, and personalized service is very important to us, and we're thrilled that we earned a five-star experience from you. Thank you for your kind words and for taking the time to share your feedback.

Response from RefillsJul 14, 2026

Thank you for your wonderful feedback. We're pleased to hear that our customer support team provided fast, courteous, and efficient service. Delivering a seamless and supportive experience is something we strive for every day, and it's great to know we met your expectations. We truly appreciate you taking the time to share your experience and thank you for choosing us. We look forward to continuing to support you on your journey.

Response from RefillsJul 14, 2026

We're delighted to hear that you had an overall positive experience and that our representative was able to clearly explain the process for you. We also appreciate your comments regarding the caller ID. We completely understand your concern, especially given the increase in scam calls these days. Your feedback is valuable, and we will share it with the appropriate team as we continue looking for ways to improve the customer experience and build trust from the very first interaction. Thank you again for your review and for choosing us.