RefillsReviews of refills.com

Response from RefillsAug 20, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with reaching our support team and accessing your refill. This is not the experience we want for our customers. Please email [email protected] with your account information, and a support specialist will review your case and contact you directly to assist with resolving the issue as quickly as possible. We appreciate the opportunity to make this right.

Response from RefillsAug 19, 2026

Thank you for sharing your experience and for being a valued Refills customer for nearly a year! We're delighted to hear that your overall experience has been positive and that, when issues arose, our team was able to assist you and ensure your medication was replaced or shipped promptly. We appreciate your honest feedback regarding the cloudy vial and portal issues, and we're glad our support team was able to resolve both situations within a few business days. It's especially wonderful to hear that Alex provided exceptional phone support, staying on the line to ensure your order was approved and sent to the pharmacy without delay. We're also grateful for your recognition of Zach's responsiveness and efforts to escalate and address your concerns. Thank you for your patience, persistence, and continued trust in Refills. We'll be sure to share your kind words with Alex and Zach. We look forward to continuing to support you on your wellness journey.

Response from RefillsAug 19, 2026

Thank you for your feedback! We're pleased to hear that your issue was taken care of and corrected quickly. Providing prompt and effective service is always our goal, and it's wonderful to know we were able to meet your expectations. We truly appreciate you taking the time to share your experience and thank you for choosing Refills Inc. If there's ever anything else we can assist you with, we're here to help.

Response from RefillsAug 19, 2026

Thank you for taking the time to share your experience! We're delighted to hear that Janelle was able to resolve your issue quickly and efficiently. Providing excellent service and ensuring our customers are well taken care of is always our priority, and it's wonderful to know Janelle delivered just that. We'll be sure to pass along your kind words to her. Thank you for your support, and we look forward to assisting you again whenever you need us.

Response from RefillsAug 27, 2026

We are very sorry to hear about your experience and understand your frustration. The situation you describe is not the level of service we strive to provide. We take concerns regarding orders, refunds, and communication very seriously, and we would like the opportunity to investigate what happened with your case. Unfortunately, we are unable to identify your account from this review alone. Please contact our support team directly at 15612022855 if there is anything that still require our attentions We appreciate your feedback and are committed to resolving legitimate customer concerns fairly and transparently. We hope to have the opportunity to look into this matter and work toward an appropriate resolution.

Response from RefillsAug 19, 2026

Thank you for your wonderful feedback! We're delighted to hear that Ronald was such a pleasure to work with and that he was able to address your concerns so quickly. Providing prompt, informative, and friendly support is what we strive for, and it's fantastic to know Ronald delivered an exceptional experience. We'll be sure to share your kind words with him. Thank you for recognizing his efforts and for considering him an asset to Refills Inc. We truly appreciate your support and look forward to assisting you again in the future.

Response from RefillsAug 19, 2026

Thank you for taking the time to share your experience! We're delighted to hear that our customer service representative was helpful, respectful, and able to answer all your questions. Providing quick and effective support is very important to us, so it's wonderful to know your issue was resolved promptly. We truly appreciate your kind feedback and are grateful for the opportunity to assist you. Thank you for choosing Refills Inc., and we look forward to helping you again whenever you need us.

Response from RefillsAug 19, 2026

Thank you for your kind words and for sharing your experience with our Customer Service team. We're delighted to hear that each interaction has been positive and that our team has been polite, responsive, and informative when addressing your questions and assisting with any corrections. Providing timely support and clear communication is a priority for us, and it's wonderful to know that this has been reflected in your experience. We truly appreciate your trust in Refills and look forward to continuing to support you on your healthcare journey.