Rj A.
Recent reviews tell the whole story.
Something tells me that since majority of the one star reviews being within the past month that something is going on with this company. I literally came onto this site to see if anyone else has had issues with the lack of communication and updates from customer service. They took my payment 8 days ago but it is still “pending”. Multiple calls and emails go without resolve but sent to “escalation team”. What does that even mean.. ? After reading these reviews I’m almost certain there is some sort of scam going on or they simply do not have medication readily available. Do your due diligence. Go elsewhere. Edit; 8/21 Aaaaannnndddd… they canceled the order. In all seriousness. Take the 10 minutes to call and ask if they actually have it in stock. Will save you 2 weeks of wondering and 5-7 days waiting on a refund.
Response from RefillsAug 19, 2026
Hi, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delays and lack of communication regarding your order. We understand how concerning it can be to see an order remain in a pending status after payment has been processed, especially when you have not received clear updates. Please be assured that this is not the experience we aim to provide our patients. We'd like the opportunity to investigate your case and assist in resolving this matter as quickly as possible. Please email us with your order details at [email protected] or [email protected], and our team will personally look into your account and provide an update. We appreciate your feedback, as it helps us identify areas where we need to improve our service and communication. We look forward to assisting you and working toward a resolution. Kind regards, The Refills Team