RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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space G.
Good customer service
Response from RefillsAug 21, 2026
Thank you for your feedback! We're delighted to hear that you received good customer service. Providing a positive and supportive experience is very important to us, and we appreciate you taking the time to share your experience.
Matt M.
Rebecca listened and handled my issue quickly and effectively. The person that initially set up my new quarterly plan messed it up and I got charged extra. Rebecca cleaned up his mess.
Response from RefillsAug 21, 2026
Thank you for taking the time to share your experience. We're pleased to hear that Rebecca was able to listen to your concerns and resolve the issue quickly and effectively. We understand how frustrating unexpected charges can be, and we're glad Rebecca was able to review the situation, make the necessary corrections, and get everything back on track for you. Thank you for your feedback and for recognizing Rebecca's efforts. We truly appreciate your support and look forward to continuing to serve you.
Richard F.
Excellent customer service, very competitive prices, and the medication works as expected.
Response from RefillsAug 21, 2026
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with our customer service, found our prices competitive, and that your medication is working as expected. We truly appreciate you taking the time to share your experience and are grateful for your trust in us. If there's ever anything we can assist you with, please don't hesitate to get in touch.
Natalie E.
I was a customer of Refills.com from January until August 2026, and the only actual reason that I stayed with them for so long was because I actually only placed a couple of orders. Because when they bumped me up, I decided to titrate up more slowly and began doing microdosing, so I didn't need as many vials. This company is the other type of Vile, V-I-L-E. They are impossible to get on the phone. In a lot of instances, when you do get on the phone with a customer care agent, no one can actually help you. They always have to put you on pause and say that they are going to message you back on something, which they will. They will text message you. Absolutely nothing. There will be no movement. There will be no help on any of your issues, and that will go on for days and days and days. You are not a priority. You are not even actually appreciated for the money that you are bringing in. It is the strangest company because it feels as though they actually just don't care whatsoever about keeping your business. And their prices aren't even the best prices anymore. Every single time that I got an order, it was from a different pharmacy with different instructions, and it was very confusing. They also didn't have the best shipping, and so one time my order sat in a hot van or in a hot shipping warehouse — I'm not sure which one, because it was never totally clear — until one to two days later. They did not care. The actual shipping company cared far more than they cared, and they actually made sure to get it to me that same day, knowing that it was a medication that was needed. If it would have been hot weather season, my semaglutide would have been completely cooked. I just signed up with Embody.com, and they are top-notch, head-over-heels better. They are only $30 more per month than Refills.com for tirzepatide. I can't believe it. This is not paid. This is not a bot. This is an actual human being. I actually review things professionally, and I cannot say enough how horrible my experience was with Refills.com. I was never sure I was going to get my medication on time. I was always anxious that I was going to have to go through some rigmarole with people being nasty to me or the company just making me feel less than. And at the time, it was the best price for compounded semaglutide that I could find. And now it's just not the case. They have absolutely lost my business, and frankly, I hope that they go out of business. They are a horrible, horrible company.
Response from RefillsAug 21, 2026
Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your experience did not meet your expectations and that we fell short in several areas, including communication, order support, consistency, and overall service. We understand how important timely medication deliveries, clear instructions, and responsive customer support are. We regret that your interactions left you feeling unsupported and uncertain about your orders. That is never the experience we aim to provide for our customers. We also appreciate you highlighting your concerns regarding shipping, pharmacy consistency, and follow-up communication. Feedback like yours is taken seriously and helps us identify opportunities to improve our processes and customer experience. We value every customer who trusts us with their care, and we're disappointed to learn that we lost your confidence and your business. We would welcome the opportunity to review your experience further and better understand the issues you encountered. If you are willing, please contact us directly with your account details so our team can investigate and address your concerns.([email protected]) We sincerely apologize for the frustration and inconvenience you experienced, and we wish you all the best moving forward.
Robert S.
Representative was super nice and help resolve my issue with the greatest of ease I will highly recommend refill to anybody I talk to for their good product they're good customer service and helpful with the weight loss process!!! 🙏
Response from RefillsAug 21, 2026
Thank you for your wonderful review! We're delighted to hear that our representative was able to assist you and resolve your issue with ease. Providing excellent customer service and supporting our patients throughout their weight loss journey is our top priority. We truly appreciate your recommendation and kind words about our products and service. Your feedback means a lot to us, and we're grateful for the opportunity to be part of your health and wellness journey. We wish you continued success and are always here if you need any further support. 💙🙏
Brandon C.
Rebecca McCarthy was so amazingly helpful, kind and well informed. She was able to answer all of my questions and clearly is a good person. Do what you can to keep Rebecca, she is a star!
Response from RefillsAug 21, 2026
Thank you so much for your wonderful feedback! We are delighted to hear that Rebecca McCarthy provided such a positive experience. Her kindness, knowledge, and commitment to helping our customers are qualities we truly value, and we will be sure to share your recognition with her. We greatly appreciate you taking the time to acknowledge Rebecca's efforts. Feedback like yours means a lot, and we're thrilled to know she was able to answer all your questions and make such a positive impression. Thank you for choosing us, and we look forward to assisting you again in the future. ⭐
kelly K.
The agent was extremely helpful and friendly.
Response from RefillsAug 20, 2026
Thank you for your kind review! We're thrilled to hear that our agent was so helpful and friendly. We appreciate your feedback and are always here if you need us.
Lisa R.
Zoe was very helpful and resolved my issue. She was easy to communicate with and expressed a willingness to help and clear understanding of my problem.
Response from RefillsAug 20, 2026
Thank you for your feedback! We're delighted to hear that Zoe was able to resolve your issue and provide such helpful, clear support. We'll be sure to share your kind words with her.
