RefillsReviews of refills.com

Response from RefillsDec 17, 2025

Thank you for sharing this, and we’re very sorry for the lack of communication and the worry this has caused. We understand how concerning it is to wait this long without updates after reaching out multiple times. This is not the experience we want for our customers, and we’d like to review your order directly. Please contact [email protected] so our team can look into this and assist you as soon as possible.

Response from RefillsDec 17, 2025

Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We understand how upsetting it is to wait over a week without seeing movement on your order and to feel unsupported after reaching out multiple times. This is not the level of service we aim to provide. Please contact [email protected] so our team can review your order directly and work to address your concerns.

Response from RefillsDec 17, 2025

We’re very sorry that this experience has led you to feel this way. We understand how upsetting and frustrating delays and lack of communication can be, and this is not how we want anyone to feel when working with us. We would still like the opportunity to review your situation and address it properly. Please reach out to [email protected] so our team can look into your order and assist you directly.

Response from RefillsDec 17, 2025

Thank you for sharing your experience, and we’re very sorry for the frustration this delay and lack of communication has caused. We understand how disappointing it is to be given a timeframe and then not receive updates or responses when that window passes. This is not the experience we want for our customers, and we’d like to review your order directly. Please reach out to [email protected] so our team can look into your account and provide clearer information.

Response from RefillsDec 17, 2025

Thank you for sharing your experience, and we’re very sorry for the delay and lack of response you’ve encountered. We understand how frustrating it is to be waiting without updates, especially when you haven’t even had the chance to try the medication yet. Please reach out to [email protected] so our team can review your order status directly and assist you as soon as possible.

Response from RefillsDec 17, 2025

Thank you for sharing your experience, and we’re very sorry for the delay. We understand how frustrating it is to be waiting over a week without your order shipping. Please reach out to [email protected] so our team can review your order status directly and assist you as soon as possible.

Response from RefillsDec 17, 2025

Thank you for sharing this thoughtful feedback. We’re glad to hear the initial process was smooth, and we understand how frustrating it is to be waiting without clear shipping updates after the expected window. Your point about clearer communication around timelines is well taken, and we appreciate you raising it so we can continue to improve the experience.

Response from RefillsDec 3, 2025

Thank you for sharing your experience, and I’m very sorry for the frustration this delay has caused. The Thanksgiving holiday created a significant backlog at the pharmacy level, which slowed down processing and updates more than expected. Please reach out to [email protected] so we can review your order and get you an update right away.